Job Title:  T&T_Customer_M&C-Associate Director | Adobe PMO | Bengaluru

The Team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

As a Director in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Role Summary

Adobe Customer Solutions (ACS) is seeking a Director to lead consulting partner relationships and ecosystem engagement. This role will serve as the primary liaison between Adobe, clients, and partner organizations, driving resource alignment, demand fulfillment, stakeholder management, and operational excellence across strategic initiatives.

Key Responsibilities

Build and manage strategic relationships with consulting and implementation partners.

Drive partner ecosystem strategy, engagement, and governance.

Oversee demand planning, resource allocation, and fulfillment activities.

Lead business reviews, governance forums, and stakeholder meetings.

Monitor partner performance, capacity, and delivery effectiveness.

Manage escalations and drive continuous process improvements.

Collaborate with internal Adobe teams to support customer success and business growth.

Required Experience

15–20 years of experience in Partner Management, Alliance Management, Vendor Management, Consulting Operations, or related functions.

Proven experience managing consulting partners and strategic ecosystems.

Strong executive stakeholder management, communication, and influencing skills.

Demonstrated ability to lead cross-functional initiatives and drive collaboration across multiple organizations.

Key Skills

Partner Management | Ecosystem Strategy | Alliance Management | Stakeholder Engagement | Demand & Resource Planning | Governance & Operations | Program Leadership | Business Relationship Management

Location and way of working: 

• Base location: PAN India

• Willingness to travel for short- and long-term durations

Your role as a Director  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

Design high-level and detailed solution architecture aligning with requirements.