Job Title:  T&T_Customer_M&C - Consultant | Account/Client Management | Bengaluru

         The team

        Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

         Your work profile

         As a Consultant in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

         Key skills required: 

• Account manager - Client & Account Management
• Support senior account managers in managing client relationships and expectations
• Attend client calls and internal briefings, capture notes, next steps, and action items
• Assist in preparing decks, status reports, and weekly updates
• Gather and understand client briefs; help translate them into actionable tasks for the creative team
• Coordinate feedback cycles and ensure clarity between client and internal teams
• Maintain an organized archive of client assets, references, briefs, and approvals

         Project & Workflow Management:

• Create and track project timelines, tasks, and dependencies
• Coordinate across creative, design, strategy, production, and media teams
• Manage day‑to‑day delivery schedules to ensure projects stay on track
• Flag risks, delays, or bottlenecks early to senior management
• Support resource planning and keep project trackers updated
• Ensure all deliverables meet quality standards before sharing with clients

         Campaign & Operational Support:

• Assist with end‑to‑end execution of campaigns—social, digital, print, and film
• Document campaign performance, manage reports, and help collate insights
• Coordinate with vendors/production partners where required
• Help in managing budgets, invoices, and basic financial tracking

         Skills & Competencies

• Strong communication and interpersonal skills
• Highly organized with excellent time‑management abilities
• Ability to juggle multiple projects and deadlines
• A problem‑solver with a proactive, “figure‑it‑out” mindset
• Comfort working in fast‑paced, creative environments
• Good understanding of social media platforms, creative processes, and campaign workflows

         Experience & Qualifications:

• 2-5 years of experience in advertising, digital marketing, media, or creative agencies
• Bachelor’s degree in marketing, communications, business, or a related field
• Experience with project management tools is a plus
• Basic understanding of creative briefs, content calendars, and digital campaigns

       Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

         Your role as a consultant:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.