Job Title:  T&T_Customer_M&C - Director | Delivery Management | Bengaluru |

         The team

       Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

     Your work profile

         As a Director in our M&C Team, you’ll build and nurture positive working       relationships with teams and clients with the intention to exceed client expectations: -

      Key Responsibilities:

We are seeking a seasoned Delivery Director with a strong background in leading end-to-end technology delivery and large-scale digital transformation programs. The ideal candidate will be responsible for anchoring delivery across multiple projects, managing large cross-functional teams, and ensuring successful execution of complex technical transformation initiatives across industries.

The candidate should bring strong delivery leadership experience along with exposure to modern digital ecosystems including frontend technologies (mobile and web), MarTech platforms, and Content Management Systems.

• Lead and manage end-to-end delivery of large-scale digital and technology transformation programs across industries.
• Oversee delivery governance, project planning, risk management, and stakeholder communication.
• Manage and mentor large cross-functional delivery teams, ensuring quality and timely execution of projects.
• Work closely with clients, internal leadership, and engineering teams to drive program success.
• Establish delivery frameworks, processes, and best practices to improve operational efficiency.
• Ensure alignment between business objectives and technical execution.
• Manage client relationships and act as a trusted advisor on technology delivery.
• Drive continuous improvement in delivery quality, productivity, and team performance.

              Required Experience & Skills

• 14+ years of experience in technology delivery, program management, or digital transformation leadership roles.
• Proven track record of successfully delivering end-to-end technical transformation projects.
• Strong experience in managing large distributed delivery teams and complex engagements.
• Good exposure to frontend technologies across mobile and web ecosystems.
• Experience working with MarTech platforms such as Salesforce and Adobe Experience Cloud.
• Familiarity with Content Management Systems such as Sitecore.
• Strong understanding of delivery governance, stakeholder management, and client engagement.

              Leadership Competencies

• Strong leadership and team management capabilities.
• Strategic thinking and problem-solving mindset.
• Ability to manage ambiguity and drive outcomes in complex environments.
• Excellent stakeholder and client relationship management skills.

              Location and way of working:

• Base location: Bangalore
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

         Your role as a Director:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.