Job Title:  T&T_Customer_M&C-Manager | Account/Client Management | Bengaluru | Marketing & Commerce

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team
 

Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital  

Client Leadership & Relationship Management

• Serve as the primary strategic partner for senior client stakeholders
• Lead annual, quarterly, and campaign-level planning conversations
• Anticipate client needs and proactively bring opportunities, ideas, and solutions
• Shape briefs, challenge assumptions, and guide clients toward stronger creative and business outcomes
• Own business health—revenue, forecasting, profitability, and account growth

Strategic Thinking & Brand Stewardship

• Translate business problems into sharp insights, inspiring briefs, and actionable strategies
• Partner with Strategy Directors to define brand positioning, audience segmentation, and communication frameworks
• Bring an informed POV on culture, media, and consumer behaviour to influence creative and marketing decisions
• Ensure creative work ladders back to strategic intent and brand truth

Creative Leadership & Collaboration

• Work closely with creative directors, copy leads, and designers to shape ideas from concept to final output
• Act as the quality gatekeeper for all work leaving the agency
• Guide storytelling, messaging tone, narrative structure, and campaign articulation
• Push for craft, innovation, and originality while balancing feasibility and timelines

Project & Delivery Ownership

• Oversee multiple workstreams across branding, digital, film, content, social, experiences, and integrated campaigns
• Ensure timelines, scopes, and workflows are clear and managed effectively
• Troubleshoot challenges early and mobilize teams to deliver excellence under pressure
• Lead internal alignment across creative, strategy, production, and media teams

Team Leadership & Mentorship

• Mentor junior and mid‑level account managers and project managers
• Build a culture of ownership, collaboration, and high‑quality delivery
• Develop talent through coaching, constructive feedback, and skill‑building

What We’re Looking For

Experience & Expertise

• 10–12 years in creative, digital, brand, content, or integrated agencies
• A hybrid background—account + strategy, or account + creative/copy—is a strong advantage
• Proven experience leading large accounts or multi‑market clients
• Demonstrated ability to shape brand strategy, guide creative work, and manage senior stakeholders Skills & Competencies

• Exceptional communication—verbal, written, narrative, and presentation
• Strong strategic instincts with creative empathy
• Ability to simplify complexity and articulate clear pathways
• Calm presence, structured thinking, and leadership under pressure
• Strong understanding of digital ecosystems, content, social, and creative production
• Commercial mindset—budgeting, forecasting, and revenue management

Location and way of working.

• Base location: Bengaluru 
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

How you’ll grow                      

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                                                                                                                       

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the

Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.