Job Title:  T&T_Customer_M&C-Manager | Account/Client Management | Bengaluru | Marketing & Commerce

         Manager | Customer-M&C | Account/Client Management 

         Location: Bengaluru

 The team:

        Customer has to do much more than keep the wheels turning; it is the engine that    drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

As a Manager in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

• Client Leadership & Relationship Management
• Serve as the primary strategic partner for senior client stakeholders
• Lead annual, quarterly, and campaign-level planning conversations
• Anticipate client needs and proactively bring opportunities, ideas, and solutions
• Shape briefs, challenge assumptions, and guide clients toward stronger creative and business outcomes
• Own business health—revenue, forecasting, profitability, and account growth

Strategic Thinking & Brand Stewardship

• Translate business problems into sharp insights, inspiring briefs, and actionable strategies
• Partner with Strategy Directors to define brand positioning, audience segmentation, and communication frameworks
• Bring an informed POV on culture, media, and consumer behaviour to influence creative and marketing decisions
• Ensure creative work ladders back to strategic intent and brand truth

Creative Leadership & Collaboration

• Work closely with creative directors, copy leads, and designers to shape ideas from concept to final output
• Act as the quality gatekeeper for all work leaving the agency
• Guide storytelling, messaging tone, narrative structure, and campaign articulation
• Push for craft, innovation, and originality while balancing feasibility and timelines

Project & Delivery Ownership:

• Oversee multiple workstreams across branding, digital, film, content, social, experiences, and integrated campaigns
• Ensure timelines, scopes, and workflows are clear and managed effectively
• Troubleshoot challenges early and mobilize teams to deliver excellence under pressure
• Lead internal alignment across creative, strategy, production, and media teams

Team Leadership & Mentorship:

• Mentor junior and mid‑level account managers and project managers
• Build a culture of ownership, collaboration, and high‑quality delivery
• Develop talent through coaching, constructive feedback, and skill‑building

What We’re Looking For:

• 10–12 years in creative, digital, brand, content, or integrated agencies
• A hybrid background—account + strategy, or account + creative/copy—is a strong advantage
• Proven experience leading large accounts or multi‑market clients
• Demonstrated ability to shape brand strategy, guide creative work, and manage senior stakeholders Skills & Competencies
• Exceptional communication—verbal, written, narrative, and presentation
• Strong strategic instincts with creative empathy
• Ability to simplify complexity and articulate clear pathways
• Calm presence, structured thinking, and leadership under pressure
• Strong understanding of digital ecosystems, content, social, and creative production
• Commercial mindset—budgeting, forecasting, and revenue management

Your role as a manager:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. 

Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.