Job Title:  T&T_Customer_M&C-Senior Consultant | Adobe Platform | Bengaluru

         The team

        Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

         Your work profile

         As a Senior Consultant in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

         Key skills required: 

• We are looking for a skilled Adobe Experience Platform (AEP) / Adobe Journey Optimizer (AJO) Developer with 5–8 years of experience in marketing technology and customer data platforms. The candidate will be responsible for architecting, implementing, and optimizing real-time customer data solutions and cross-channel journey orchestration within the Adobe ecosystem.
• This role requires strong hands-on expertise, solution design capability, and the ability to work closely with business and marketing stakeholders.
• Design and implement scalable solutions using Adobe Experience Platform (AEP).
• Develop, configure, and optimize cross-channel journeys using Adobe Journey Optimizer (AJO).
• Design XDM schemas, datasets, identity namespaces, and Real-Time Customer Profiles.
• Good SQL handson
• Strong knowledge of XDM modelling, identity graphs, profile datasets, and activation workflows.
• Implement real-time event-based triggers and streaming ingestion.
• Build complex audience segments and activate them across channels (Email, SMS, AJO Web Channel).
• Integrate AEP/AJO with CRM, CDP, and third-party systems via APIs.
• Develop reusable templates, content fragments, and personalization logic.
• Collaborate with data engineering teams for batch and streaming data ingestion.
• Perform solution testing, debugging, monitoring, and performance tuning.
• Ensure compliance with data governance, security, and privacy standards.
• Mentor junior developers and provide technical guidance.
• Participate in solution design discussions and architecture reviews.
• Handson in AEP Platform APIa

         Required Skills & Qualifications

• 5–8 years of overall IT experience with 3+ years in Adobe Experience Cloud.
• Strong hands-on experience with:
• XDM schema modeling
• Identity Service & Profile Service
• Segmentation Service
• Real-Time CDP concepts
• Journey orchestration in AJO
• Experience with Adobe Web SDK / Edge Network implementation.
• Strong knowledge of REST APIs, JSON, and event-driven architecture.
• Experience in integrating with CRM systems (e.g., Salesforce).
• Working knowledge of SQL and data transformation concepts.
• Experience with Adobe Tags (Launch).
• Understanding of customer data governance and privacy frameworks (GDPR, CCPA).
• Strong debugging and troubleshooting skills.

         Preferred Qualifications

• Adobe certification in AEP or AJO.

         Key Competencies:

• Analytical & problem-solving skills
• Excellent stakeholder communication
• Ability to work in Agile/Scrum environments

       Location and way of working:

• Base location: Bengaluru
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

         Your role as a Senior Consultant:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.