The Team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Your work profile 

Survey Design & Implementation

• Design and build advanced surveys using Qualtrics XM platform
• Implement complex logic, branching, scoring, and embedded data
• Develop customer journey and lifecycle surveys
• Configure multi-channel distribution (email, SMS, web intercepts, QR codes)
• Ensure surveys follow research best practices and UX standards

Workflow Automation & Integrations

• Configure Qualtrics workflows, alerts, and automated actions
• Integrate Qualtrics with CRM systems (e.g., Salesforce), HRIS, and other enterprise tools
• Manage API integrations and data pipelines
• Maintain data integrity and compliance (GDPR, CCPA where applicable)

Analytics & Reporting

• Build dashboards and reports within Qualtrics
• Analyze trends, sentiment, and key drivers
• Translate data into actionable insights for stakeholders
• Present findings to leadership with clear recommendations

Program Management

• Manage end-to-end CX/EX programs
• Monitor response rates and optimize engagement
• Conduct A/B testing for surveys
• Support Voice of Customer (VoC) and Voice of Employee (VoE) initiatives

Stakeholder Collaboration

• Partner with Marketing, HR, Product, and Customer Success teams
• Provide consultation on survey methodology and design
• Train internal teams on Qualtrics usage and best practices

Required Skills and Qualifications:

• Bachelor’s degree in Business, Marketing, Psychology, Data Analytics, or related field
• 3-7 years of hands-on experience with Qualtrics
• Experience building advanced surveys and dashboards
• Strong understanding of research methodology and survey design principles
• Experience with data visualization tools (Power BI, Tableau, etc.)
• Knowledge of CRM integrations (e.g., Salesforce)
• Strong analytical and problem-solving skills