Job Title:  Team Lead | ITSM | Bengaluru | Technology Strategy & Transformation

Team Lead | Enterprise Technology & Performance-Technology Strategy & Transformation | ITSM

Location:  Bengaluru

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Manage day-to-day ITSM operations in a 24/7 support environment.
• Handle major incidents, escalations, and service restoration activities.
• Monitor enterprise applications and infrastructure using monitoring tools.
• Ensure adherence to ITIL processes including Incident, Problem, and Change Management.
• Coordinate with cross-functional and global teams for issue resolution and service continuity.
• Prepare operational reports, dashboards, and service performance updates.
• Participate in operational reviews and continuous service improvement initiatives.
• Communicate effectively with business stakeholders and support teams in German and English.

Key Skills Required:

• 3–6 years of experience in ITSM operations or service management environments.
• Strong understanding of ITIL framework and operational processes.
• Hands-on experience with enterprise monitoring and ticketing tools.
• Experience managing major incidents and critical escalations.
• Strong analytical, troubleshooting, and reporting capabilities.
• Excellent stakeholder management and coordination skills.
• Ability to work in high-pressure environments and rotational/24x7 support models.
• Education: Any Bachelors