Job Title: Team Lead/Senior Team Lead | ITSM PMO |engaluru | Technology Strategy & Transformation
Team Lead/Senior Team Lead | ITSM PMO |engaluru | Technology Strategy & Transformation
• Job requisition ID : 103331
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
Senior Team Lead | Enterprise Technology & Performance-Technology Strategy & Transformation | Technical Program Manager
Location: Bengaluru
The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Technical Managed Services PMO
Support planning, execution, and monitoring of IT/technical projects
Track project schedules, milestones, risks, and deliverables
Maintain project documentation, status reports, and governance artifacts
Coordinate with cross-functional stakeholders for smooth project execution
Assist in resource planning and utilization tracking
Ensure adherence to PMO frameworks, standards, and processes
Facilitate project review meetings and stakeholder communications
Manage and monitor IT service processes including Incident, Problem, Change, and Service Request Management
Ensure SLA compliance and track service performance metrics
Coordinate with support teams to resolve incidents and minimize downtime
Drive root cause analysis (RCA) and implement preventive measures
Maintain ITSM tools (e.g., ServiceNow, Remedy, etc.) and ensure data accuracy
Prepare service reports, dashboards, and performance insights
Support audits and ensure compliance with ITIL best practices
Key Skills Required:
- Bachelor’s degree in Computer Science, IT, Engineering, or related field
- 3–7 years of experience in ITSM and/or PMO roles
- Strong understanding of ITIL processes (Incident, Change, Problem Management)
- Knowledge of project management methodologies (Agile, Scrum, Waterfall)
- Experience with tools like ServiceNow, Jira, Confluence, MS Project, or similar
- Strong analytical, reporting, and documentation skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
