Job Title:  Enabling Areas - IT - Assistant Manager -Site IT Operations - Chennai

The team

The Enabling Areas – Information Technology team is responsible for building & maintaining different applications for Deloitte that focuses on providing employee experience.

Your work profile

Roles & Responsibilities:

·      Managing IT support including VIP users at site level and reporting to central IT operations.

·      Handling site level escalations in IT operations including VIP users.

·      Meeting IT & Security compliance requirements as per the firm standard at site level.

·      Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)

·      Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.

·      Preparing MIS at site level for various activities, projects and vendor performance.

·      Site level coordination with IT operations related vendors.

·      Site level IT Asset Management: Closely working with FMS vendor. Asset reporting which includes,

o  Stock & Allocation Report

o  Scheduled Replacement Report

o  Identifying new requirements of IT assets

o  Maintenance and updating asset records in real-time

·      Supporting Network & Server related activities at site level coordinating with the central team. 

Key skills required

3-5yrs of relevant experience

Bachelor Degree from Govt. approved university.

Certifications: ITIL, IT/Computer Science in case of Graduation in non-IT stream, Server Administration (Optional), Networking (Optional).

Core Technical Skills:

Windows OS and Desktop troubleshooting, Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.

Basic network and server troubleshooting skills with Cisco and Azure platforms

Microsoft imaging framework for workstation imaging,

End to end Asset lifecycle management including secure data wiping and disposal. 

Attitude/Behavioural/Soft Skills:

Strong Communication Skills (verbal, email)

Analytical & Logical Skills

Problem Solving Skills

Strong Interpersonal Skills

Technical Skills:

Knowledge on Team Management

Good Knowledge on Escalation Management

Good Project Management Skills

Basic Knowledge on Vendor Co-ordination

Basic Knowledge on MS Excel and other Office tools

Knowledge on Network & Server Management

Knowledge of MS Imaging Infrastructure

Basic Moderate Knowledge on Review Mechanism

Basic IT Troubleshooting Skills

Strong VIP User Management Skills

Strong ITIL Awareness