Job Title:  Manager | PMO | Chennai | Finance Transformation

Purpose of the Role: 

The GBS Manager will play a critical role in overseeing program governance, design, and delivery for a large-scale ERP finance transformation (Oracle → SAP ECC migration, with future S/4HANA transition). 

Key Responsibilities: 

GBS Strategy & Operating Model Design 

• Lead engagement models with clients, bringing thought leadership on GBS trends, benchmarks, and best practices 
• Guide development of business cases, opportunity assessments, and value realization roadmaps 
• Design and oversee future-state GBS operating models (processes, people, and technology) 
• Develop technology blueprints and implementation roadmaps that integrate ERP migration with digital enablers 

Transformation & Transition Leadership 

• Drive process standardization, automation, and digital adoption across Finance and other functional towers 
• Champion deployment of digital solutions (RPA, Process Mining, AI/ML, workflow automation, analytics) 
• Oversee transition of operations into GBS (Knowledge Transfer, Shadow, Reverse Shadow, Stabilization), ensuring business continuity 
• Lead vendor strategy, outsourcing negotiations, and service provider governance 

GBS Maturity & Optimization 

• Conduct GBS maturity assessments and define roadmaps for evolution of service delivery models 
• Identify opportunities for continuous improvement and scaling of GBS responsibilities 
• Ensure alignment of ERP transformation initiatives with long-term GBS strategy 

Program Governance & Oversight 

• Define and enforce governance frameworks, standards, and reporting mechanisms for ERP transformation 
• Own RAID (Risks, Assumptions, Issues, Dependencies) management and deliver executive dashboards 
• Oversee program planning, resource tracking, and milestone adherence across O2C, P2P, R2R workstreams 
• Support ERP migration governance from Oracle → SAP ECC and preparation for S/4HANA 
• Ensure effective steering committee governance and decision support 

Stakeholder Management & Practice Development 

• Act as a trusted advisor to global stakeholders across geographies, ensuring strong collaboration and alignment 
• Manage high-level communication with senior executives, GPOs, and country leadership 
• Mentor teams and contribute to Deloitte’s GBS Consulting assets, frameworks, and knowledge base 
• Provide thought leadership in GBS, contributing to industry benchmarks and innovation 

Required Skills: 

Education 

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field 
• MBA or advanced degree strongly preferred 
• Project/Program management certifications (PMP, PRINCE2, Agile) desirable 

Experience 

• 8–14 years of experience in consulting or industry, with strong exposure to GBS, shared services, and enterprise transformation 
• Proven track record of ERP migration/implementation programs (SAP ECC and/or S/4HANA preferred) 
• Deep knowledge of finance processes: O2C, P2P, R2R 
• Experience leading multi-country/global transformation programs and engaging international stakeholders 
• Exposure to outsourcing models, service provider management, and global delivery models 

Skills 

Functional / Technical 

• Expertise in ERP program structures, governance, and delivery lifecycle 
• Strong knowledge of SAP (ECC, S/4HANA) preferred 
• Familiarity with digital enablers (RPA, AI/ML, process mining, workflow automation, analytics) 
• Strong financial acumen to assess business cases, budgets, and performance metrics 

Behavioral / Soft Skills 

• Exceptional communication and presentation skills, with ability to influence senior stakeholders 
• Strong leadership, stakeholder management, and team mentoring capabilities 
• Structured, rigorous, and disciplined approach to delivery 
• Innovative mindset with ability to navigate complexity and propose practical solutions