Job Title:  T&T- Customer-| Customer Strategy & Design PM/BA | Senior consultant

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. 

Job Position – Chief of Staff + Technical Project Manager

Job Summary:

The Chief of Staff for Technology Projects will serve as a strategic partner to the Head of Technology, driving the planning, execution, and delivery of critical technology initiatives. This role involves high-impact project oversight, cross-functional coordination, and ensuring alignment with American Express India’s strategic goals. The ideal candidate will possess strong leadership, technical expertise, and a deep understanding of SDLC processes to facilitate seamless project execution and foster innovation.

Key Responsibilities:

• Strategic Planning & Alignment:
• Collaborate with senior leadership to define project priorities aligned with organizational goals.
• Assist in translating strategic initiatives into actionable project plans.
• Project Oversight & Delivery:
• Oversee the end-to-end management of critical technology projects, ensuring timely delivery within scope and budget.
• Monitor project performance, identify risks, and implement mitigation strategies.
• Technical Expertise & SDLC Knowledge:
• Provide technical guidance and insights throughout project lifecycle stages.
• Ensure adherence to best practices in SDLC methodologies (Agile, Waterfall, DevOps).
• Facilitate technical reviews, architecture assessments, and quality assurance processes.
• Stakeholder Management:
• Act as a bridge between technical teams, senior management, and external partners.
• Facilitate communication and ensure stakeholders are informed and engaged.
• Operational Efficiency:
• Drive process improvements to enhance project management practices.
• Develop frameworks for reporting, tracking, and evaluating project success.
• Cross-functional Coordination:
• Coordinate efforts across technology, business units, and vendors.
• Foster collaboration to accelerate project milestones.
• Leadership & Team Support:
• Provide guidance and mentorship to project managers and technical teams.
• Support the CTO and leadership team with strategic insights and recommendations.
• Innovation & Continuous Improvement:
• Stay updated on emerging technologies and industry best practices.
• Promote a culture of continuous learning and innovation within the team.
• Power point & Reporting skills
• Excellent PPT skills to articulate the relevat information, reporting to leadership
• Presenting and communicating the information to LT’s which helps them to make informed decisions.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA or relevant advanced degree preferred.
• 10+ years of experience in technology project management, program management, 
• Proven experience managing large-scale, complex technology initiatives.
• Strong technical expertise in software development, systems architecture, cloud platforms, cybersecurity, and emerging technologies.
• In-depth knowledge of SDLC methodologies (Agile, Scrum, Waterfall, DevOps) and best practices.
• Excellent understanding of project management tools and methodologies.
• Exceptional leadership, organizational, and communication skills.
• Ability to influence and collaborate across diverse teams and stakeholders.

Preferred Attributes:

• Strategic thinker with a proactive approach.
• Analytical mindset with problem-solving capabilities.
• High level of integrity, adaptability, and resilience.

Experience working in a financial services or fintech environment is advantageous