Job Title:  Manager | Informatica Intelligent Cloud Services (IICS) | Coimbatore | Engineering | Data Modernizat

Lead IICS production support and managed-service operations for business-critical interfaces.

Establish and govern L2/L3 support processes, incident management, problem management, and change management.

Monitor SLA/KPI performance and ensure timely resolution of critical incidents.

Lead major incident management and coordinate resolution across application, infrastructure, database, network, and business teams.

Drive effective RCA, corrective actions, and preventive actions for recurring production issues.

Establish operational governance for job monitoring, reconciliation, deployment, scheduling, and periodic activities.

Identify opportunities for automation and operational efficiency to reduce incidents and manual effort.

Education - B. Tech/BE

Years of Experience - 8+ years