Job Title:  T&T- HC- OT- Change Management Operate | Change Lead | Senior Consultant| Coimbatore

Human Capital Operate

Change Management Operate | Change Lead | Sr. Consultant

What impact will you make?

At Deloitte, your work will contribute to the sustained success of our Organizational Change Management Operate practice by mentoring talent, driving team engagement, and ensuring delivery excellence across engagements. As part of the Organizational Change Management Operate team, you will help shape the careers of practitioners while building a culture of growth, collaboration, and purpose.

The Team & Growth Opportunities

Deloitte’s Organizational Change Management Operate team is at the forefront of enabling large-scale transformations through change, learning, and communications interventions. With a focus on scaled delivery, reusability, and global consistency, this team drives execution across industries and clients. As a People Manager, you will play a key role in building a strong bench of skilled professionals by managing practitioner experience, performance, and professional development. At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

·      Learn more about Human Capital Practice.

·      Explore Deloitte University, The Leadership Centre.

Work you’ll do.

As a Senior Lead, you will oversee the performance, development, engagement, and delivery of a cohort of practitioners in the Organizational Change Management (CM) Operate team. You will ensure operational excellence across service delivery, risk mitigation, team performance, and client satisfaction, while fostering a high-performing and engaged team culture.

Your Prime Responsibilities:

Client Delivery, Coordination and Quality Control

·      Deliver complex change management requirements on client engagements by individually liaising with the advisory team and ensure follow through in a timely manner and in accordance with the stated expectations.

·      Coordinate with the delivery leadership to set standards on delivery and implement quality measures in line with industry best practices.

·      Ensure team deliverables (content, visual design, training delivery) are executed in accordance with the agreed internal service levels

·      Provide coaching and support to team members in the application of change management methodologies and delivery standards effectively.

·      Collaborate with capability leaders to identify upskilling needs and facilitate structured learning journeys.

Sustainable Business Growth

·      Ensure that delivery meets the relevant performance metrics while supporting the growth of the team.

·      Assist on Operate-related RFPs to help drive business growth.

·      Propose and lead continuous improvement initiatives to drive productivity.

Operational and Service Delivery Management

·      Monitor team's daily deliverables, ensuring adherence to defined quality standards, SLAs, and project expectations.

·      Manage day-to-day team operations including resource allocation, deployment, and role alignment.

·      Track and report operational KPIs (utilization, delivery timelines, retention rates, productivity, feedback cycles) and identify improvement areas.

Risk Management and Escalation Handling

·      Proactively identify, assess, and mitigate delivery risks across the team's portfolio.

·      Lead timely escalation management by coordinating with leadership, delivery managers, and relevant internal stakeholders.

·      Maintain a structured tracker for team escalations, performance concerns, and resolution actions.

Stakeholder and Client Management

·      Act as a liaison between the advisory teams, leadership, and client stakeholders to ensure alignment on deliverables and expectations.

·      Drive client satisfaction by supporting high-quality delivery and addressing feedback swiftly.

·      Represent the team's needs, challenges, and success stories during leadership connects and business reviews.

Team Leadership and Talent Development

·      Act as a coach, mentor, and performance manager for a cohort of 15–25 practitioners.

·      Lead performance review cycles by gathering feedback, conducting evaluations, and facilitating discussions.

·      Monitor practitioner well-being, career goals, learning milestones, and engagement levels through structured 1:1s.

·      Foster a culture of feedback, DEI (Diversity, Equity, Inclusion), psychological safety, and recognition.

·      Support succession planning by identifying and nurturing high-potential talent.

People Engagement and Enablement

·      Drive engagement through team connects, learning forums, peer learning initiatives, and inclusive recognition programs.

·      Lead new joiner onboarding and integration planning, ensuring smooth transitions into the team.

·      Promote adoption of innovation, automation, and process optimization in people operations.

·      Contribute to continuous improvement initiatives related to onboarding, enablement, learning, and career progression.

Skills Required:

Must Have:

·      Bachelor’s Degree in Business, HR, Engineering, Arts, Mass Communication, Journalism, English or a related field.

·      8-10 years of professional experience in the Learning, Organizational Change Management, or Communications domain.

·      At least 3 years of formal team or people management experience, ideally in a professional services or consulting environment.

·      Experience leading Learning or Communications programs with exposure to the organizational change (e.g., stakeholder engagement, project management, employee engagement, training delivery, and change adoption.

·      Proficient inbusiness change adoption,strategic implementation, stakeholder management, and performance coaching.

·      Strong financial acumen with ability to manage budgets, optimize resource deployment, and track profitability against delivery metrics.

·      Advanced project management skills: planning, execution, monitoring, and delivery oversight.

·      Extensive experience managing team performance, development conversations, and engagement strategies.

·      Proven skills in escalation handling, risk mitigation, and SLA adherence.

·      Strong stakeholder and client relationship management skills.

·      Data analysis capabilities to drive informed operational decisions.

·      Excellent verbal and written communication skills.

·      Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint, Teams).

Good to Have:

·      Experience supporting business development efforts (e.g., responding to RFPs, proposal support).

·      Certifications such as Prosci Change Management (e.g., ADKAR model), PMP/CAPM, Power BI/Tableau.

·      Skills in advanced statistical analysis and dashboarding using BI tools.

·      Experience with survey platforms (Qualtrics, MS Forms, SurveyMonkey).

·      SharePoint site administration and collaboration tools proficiency.

Technical Skills

·      Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).

·      Experience with workforce tracking tools (e.g., SuccessFactors, Power BI, Microsoft Project, etc.).

·      Familiarity with performance management and professional development frameworks.

·      Exposure to learning platforms (e.g., Degreed, Workday Learning), collaboration tools (e.g., MS Teams, Miro), and internal knowledge repositories.

·      Hands-on experience with business intelligence (BI) tools (e.g., Power BI, Tableau) and project management tools (e.g., Microsoft Project, Jira).

·      Experience managing onboarding programs and employee experience initiatives is an added advantage.

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact. Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.