Job Title:  T&T- HC- OT- Change Management Operate | Change | Senior Associate| Coimbatore

Change Management Operate | Change | Senior Associate

What impact will you make?

At Deloitte, your work will help clients navigate transformation by enabling the people side of change. As part of the Change Management Operate team, you will deliver and manage change interventions that promote adoption, build readiness, and drive sustained engagement. You will support and guide large-scale change execution activities across strategic programs for global clients.

The Team & Growth Opportunities

Deloitte’s Change Management Operate team helps clients manage complex transformations by applying structured change methodologies, stakeholder engagement strategies, and scalable delivery practices. We collaborate across functions to deliver high-impact change outcomes through execution-focused support. Our professional development model ensures you receive continuous mentorship and skill-building opportunities while contributing to programs that make a difference.

·      Learn more about Human Capital Practice.

·      Explore Deloitte University, The Leadership Centre.

Work you’ll do.

As a Senior Associate, you will:

·      Support the execution of change management activities across communications, stakeholder engagement, training readiness, and change measurement.

·      Collaborate with internal teams and client stakeholders to help maintain stakeholder maps, change impact logs, and adoption dashboards.

·      Assist in coordinating change readiness activities such as surveys, focus groups, and interviews, and help analyze inputs to support targeted interventions.

·      Contribute to the preparation of change deliverables including stakeholder engagement materials, readiness assessments, status updates, and execution trackers.

·      Help design and implement communication and learning materials such as newsletters, FAQs, guides, and digital assets tailored to various stakeholder groups.

·      Maintain organized documentation for change initiatives, ensuring version control and proper approvals.

·      Support the tracking and reporting of change KPIs (e.g., adoption, sentiment, training completion) using available tools and templates.

·      Apply foundational knowledge of structured change methodologies (e.g., Prosci ADKAR, Agile CM) under guidance from senior team members.

·      Provide support to Analysts through informal mentoring and quality checks of deliverables.

·      Work closely with project leads and managers to ensure timely delivery of assigned change management tasks.

Skills Required:

Must Have:

·      Bachelor’s degree in Human Resources, Business, Psychology, Organizational Behavior, Mass Media and Communications

·      0 to 3 years of professional work experience, preferably in change management, transformation programs, or organizational development.

·      Excellent communication and written language skills.

·      Impeccable attention to detail, organizational skills, and the ability to multi-task.

·      Excellent proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook, SharePoint).

Good to Have:

·      Exposure to change management methodologies (e.g., Prosci ADKAR) or relevant certifications.

·      Experience supporting ERP or digital transformation projects (e.g., SAP, Workday, Oracle).

·      Familiarity with visualization tools (Power BI, Tableau), survey platforms (Forms, Qualtrics), or collaboration tools (Miro, MS Teams).

·      Experience working with global teams or in cross-functional environments.

Technical Skills

·      Solid working knowledge of MS Office Suite (PowerPoint, Excel, Word, Outlook, SharePoint).

·      Familiarity with project and collaboration tools such as MS Teams, Smartsheet, Asana, or JIRA.

·      Basic understanding of survey and data collection tools (e.g., MS Forms, SurveyMonkey, Qualtrics).

·      Ability to interpret data and generate insights using Excel or introductory-level BI tools (e.g., Power BI, Tableau).

·      Exposure to digital design tools (e.g., Canva, Adobe Creative Cloud) and virtual whiteboarding platforms (e.g., Miro, MURAL) is a plus.

·      Awareness of Learning Management Systems (LMS) or content delivery platforms is desirable.

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Builds own understanding of our purpose and values; explores opportunities for impact. Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.