Job Title:  T&T- HC- OT | Change Management Operate | Learning | Senior Analyst

Human Capital Operate

Change Management Operate | Learning | Senior Analyst

What impact will you make?

At Deloitte, your work will help clients navigate organizational change by supporting impactful learning solutions. As part of the Organizational Change Management Operate team, you will contribute to building high-quality training content that supports organizations through business transformation. You will work alongside experienced colleagues to apply instructional design practices, assist in content creation, and grow your expertise in change enablement and digital learning.

The Team & Growth Opportunities

Deloitte’s Learning Operate team designs and implements tailored learning experiences to support clients in their transformation journeys. We apply industry-leading instructional design methodologies and leverage technology to develop scalable and engaging learning programs. At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

·      Learn more about Human Capital Practice.

·      Explore Deloitte University, The Leadership Centre.

Work you’ll do.

As a Senior Analyst, you will:

·      Work with consulting teams and client SMEs (i.e., Advisory teams and Subject Matter Experts in Business or Technology) to identify learning needs and create design requirements.

·      Manage assigned training modules, including planning, version control, stakeholder reviews, and quality assurance.

·      Assist in planning training sessions, review and update learning materials as part of project management and quality assurance efforts.

·      Design and develop learning solutions using instructional design models (e.g., ADDIE) and adult learning principles, such as e-learning modules, facilitator-led sessions, simulations, and performance support tools.

·      Use authoring tools (e.g., Articulate, Captivate, Enable Now, WalkMe) to create engaging and interactive learning content.

·      Collaborate with the visual design team to create visually engaging learning experiences that align with branding and learning outcomes.

·      Conduct peer reviews and ensure learning materials meet quality and brand standards.

·      Support learning lifecycle activities from analysis and design through development, testing, and deployment.

·      Use learner feedback and analytics to improve learning materials.  

·      Oversee surveys, provide insights, and identify opportunities for improvement as part of survey management and continuous improvement.

·      Mentor junior team members by reviewing and proofreading their work to ensure quality and accuracy, and by supporting their overall development.

·      Actively contribute to team retrospectives, delivery best practices, and internal capability building (e.g., templates, playbooks, asset libraries).

Skills Required:

Must Have:

•     Bachelor’s Degree in Arts or Science.

•     3 to 5 years of professional work experience.

•     Prior exposure and/or experience in instructional design or L&D.

•     Excellent communication and written language skills.

•     Impeccable attention to detail, organizational skills, and the ability to multi-task.

Good to Have:

•     Bachelor’s / Master’s / PGDM in Business Administration.

•     Exposure to organizational change management, digital transformation, or organizational transformation.

Technical Skills

·      Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) is a must.

·      Proficiency in one or more authoring tools (Articulate, Captivate, Enable Now, etc.).

·      Familiarity with graphic design or video editing tools, or motion graphics tools (e.g., Adobe Suite, Vyond) is preferred.

·      Experience with e-learning tools and Learning Management Systems (LMS) is preferred.

·      Experience using survey platforms such as Microsoft Forms, MS Teams Polls, Qualtrics, or similar tools.

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Builds own understanding of our purpose and values; explores opportunities for impact. Actively focuses on developing effective communication and relationship-building skills. Understands expectations and demonstrates personal accountability for keeping performance on track. Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.