Job Title:  Associate Director | Salesforce | Delhi | Sales & Service

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.     

Your work profile.

As a Associate Director in our customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Role Overview

The Salesforce Solution Architect is responsible for defining and governing the overall solution architecture across the Salesforce platform and ensuring that implementations align with business requirements, enterprise architecture standards, and Salesforce best practices.

This role provides technical leadership across large transformation programs, drives end-to-end solution design, and ensures scalable, secure, and high-quality implementations across Salesforce ecosystems. The role also contributes to pre-sales solutioning, RFP responses, and client advisory, helping shape winning CRM transformation strategies..

Key Responsibilities

Solution Architecture & Design

• Define end-to-end architecture across Salesforce clouds including Sales Cloud, Service Cloud, and Experience Cloud.
• Translate complex business requirements into scalable architecture, technical design, and implementation roadmap.
• Develop solution blueprints covering application architecture, data architecture, and integration models.
• Ensure adherence to Salesforce platform best practices and enterprise architecture standards.

Technical Leadership

• Provide technical leadership and architectural guidance to development, configuration, and integration teams.
• Review solution designs, customizations, and configurations to ensure performance, scalability, and maintainability.
• Mentor technical teams and establish architecture governance and standards.

Integration & Data Architecture

• Define integration architecture and patterns between Salesforce and enterprise systems such as ERP, middleware, and third-party applications.
• Design data models, security architecture, and data governance frameworks.
• Ensure compliance with enterprise security, privacy, and regulatory standards.

Delivery Oversight

• Support solution estimation, project planning, and technical risk management.
• Ensure successful implementation aligned with architectural standards and delivery commitments.
• Provide guidance during design, development, and deployment phases to ensure solution quality.

Pre-Sales & Solutioning

• Lead end-to-end solutioning for RFPs/RFIs and large transformation opportunities.
• Conduct fit-gap analysis and define delivery approach, scope boundaries, and architecture strategy.
• Develop solution proposals, architecture diagrams, and implementation roadmaps.
• Collaborate with SMEs, alliance partners, and delivery teams to build competitive solutions.

Stakeholder Engagement

• Work closely with business leaders, product owners, and delivery teams to define and validate solution architecture.
• Conduct client workshops, architecture reviews, and executive presentations.
• Act as a trusted advisor to clients on CRM strategy and Salesforce platform capabilities.
  
  
  

  Desired qualifications

  • 12 to 15 years of relevant experience in management or consulting oriented environment.
  • Graduate degree (Science or Engineering) from premier institutes

  Location and way of working.

  • Base location: PAN India
  • Willingness to travel for short- and long-term durations
  
  
  

  How you’ll grow

   

  Connect for impact.

   

  Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

   

  Empower to lead.

   

  You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

   

  Inclusion for all

   

  At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential each and every one of us brings to the table to make an impact that matters.

   

   

  Drive your career.

   

  At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

   

   

  Everyone’s welcome… entrust your happiness to us.                                                                                                                                                                                                                                  

  Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

   

  Interview tips

   

  We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.