Job Title:  Assistant Manager | Facilities | Delhi CEC | Administration

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

Work you’ll do

 The foremost objective of working in the Administration team is to attain the organizational objectives by adhering to the policies and procedures set out by the Firm to ensure a seamlessly efficient work environment for all its staff and by achieving this in the most cost efficient and timely manner.

Responsibilities:

• Supervise facilities by coordinating among the essential teams of Building Management Services, Security, Housekeeping, Catering and Cafeteria Management, Printing & Stationery, Executive Assistance, Front Office, Dispatch and Pantry Services and any other administrative cell or service pertinent to your respective office.
• Be aware of statutory compliances that apply to your office and ensure they are adhered to.
• Keep your Manager appraised on a regular basis of all administrative activities of your responsibility.
• Conduct and document regular facilities inspections.
• Familiarize yourself on crisis management skills and contribute to managing situations such as fire drills, transport arrangements in case of heavy rains, medical arrangements in case of emergencies etc.
• Assist teams with all the statutory requirements of ISO Audits.
• Gain sound knowledge of the Firm’s internal processes in handling of checking and processing bills, vendor management, inventory management, movement of materials into and out of the office, GST, invoicing, SAP, reporting to Finance, managing MIS, building maintenance, disposing of scrap etc.
• Maintain immaculate records and keep track of renewal of AMC contracts and any other agreements.
• Maintain ongoing communication with contractors, clients, and team.
• Manage and motivate staff reporting to him/her.
• Serve as a key point of contact for guests, addressing inquiries, bookings related requests and concerns.
• Ensure the delivery of personalized services, anticipating guest needs to enhance their experience and satisfaction.
• Coordinate with various departments to address and resolve guest issues effectively, ensuring a positive resolution.
• Collect feedback and follow up with guests to improvise standards and address any potential areas for improvement.
• Collaborate with various departments (Facility, Housekeeping, Front Desk, Food and Beverage, etc.) to ensure the seamless coordination of guest services.
• Respond to guest complaints and concerns, handling escalations with tact and ensuring resolution in a timely manner.
• Manage schedules, Bookings and internal communications for smooth operations of scheduled events.
• Analyse trends in guest feedback and operational data, identifying areas for improvement and recommending action plans

Your role as a AM

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, Assistant Managers across our organization:

• Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
• Develops high-performing people and teams through challenging and meaningful opportunities
• Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
• Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

How you’ll grow

Connect for impact!

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead!

 You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career!

 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                       

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.