Job Title:  Associate Director | Technical Architect | Delhi CEC | Technology Strategy & Transformation

Role Overview

We are seeking an experienced OMS Architect to lead the design, implementation, and optimization of Order Management capabilities across omni-channel ecosystems. The role requires deep expertise in OMS platforms, strong architectural thinking, and the ability to drive large-scale transformation programs in retail, e-commerce, or supply chain domains.

Key Responsibilities

1. Architecture & Solution Design

• Define end-to-end OMS architecture aligned with business goals and enterprise architecture standards
• Design scalable, resilient, and high-performing OMS solutions across order capture, orchestration, fulfillment, and returns
• Evaluate and recommend OMS platforms (e.g., IBM Sterling OMS, Manhattan OMS, SAP S/4HANA)

2. Integration & Ecosystem Enablement

• Architect integrations between OMS and upstream/downstream systems such as e-commerce platforms, WMS, ERP, CRM, and payment gateways
• Define API, event-driven, and middleware-based integration patterns
• Ensure seamless data flow across systems for real-time visibility and orchestration

3. Program Leadership & Delivery

• Lead OMS implementation programs end-to-end including design, build, testing, and deployment
• Collaborate with cross-functional teams (business, product, engineering, vendors)
• Manage delivery timelines, risks, and stakeholder expectations

4. Capability Building & Optimization

• Drive key OMS capabilities such as order routing, inventory visibility, ATP/CTP, fulfillment optimization, and returns management
• Identify opportunities for automation, performance tuning, and cost optimization
• Establish best practices, reusable assets, and governance frameworks

5. Stakeholder Management

• Act as a trusted advisor to business and IT leadership
• Translate business requirements into scalable technology solutions
• Present architecture decisions, trade-offs, and roadmaps to senior stakeholders

Required Skills & Experience

Core Experience

• 10–12 years of experience in Order Management, Supply Chain, or E-commerce architecture
• Hands-on experience with at least one leading OMS platform (e.g., IBM Sterling OMS, Manhattan OMS)
• Strong understanding of omnichannel retail and fulfillment processes

Technical Skills

• Experience with microservices architecture, APIs, and event-driven systems
• Knowledge of middleware/integration tools (e.g., MuleSoft, Apache Kafka)
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Strong understanding of data models, inventory management, and order lifecycle

Leadership & Consulting Skills

• Proven experience in leading teams and managing large transformation programs
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work in a fast-paced, client-facing environment