Job Title:  Executive | Whistleblower Hotline & Case Management | Delhi CEC | Forensic & Financial Crime

Job Title: Executive – Whistle Blower Hotline Management

The Team

The Whistle Blower Hotline Management team is responsible for ensuring a secure, confidential, and compliant mechanism for employees and stakeholders to report ethical concerns, misconduct, policy violations, or fraud. The team plays a critical role in maintaining organizational integrity by managing reports, ensuring proper documentation, and coordinating with investigation teams (if required). Learn more about our Financial Advisory Practice

About the Role

As an Executive in the Whistle Blower Hotline Management Team, you will be responsible for managing inbound whistleblower reports, maintaining confidentiality, and ensuring accurate documentation and escalation. You will interact with employees across regions and support timely resolution of reported concerns.

Work you will do

The role in the Whistle Blower Hotline Management function includes responsibilities as outlined below:

·      Handle whistleblower hotline calls, emails, and web submissions with high confidentiality

·      Accurately document reported concerns in the case management system

·      Perform initial screening and categorization of complaints

·      Coordinate with internal stakeholders for case assignment and tracking

·      Ensure timely escalation of critical or sensitive issues

·      Maintain strict adherence to data privacy and confidentiality protocols

·      Support preparation of periodic reports and dashboards

·      Assist in improving processes to enhance hotline efficiency and effectiveness

Key Skills Required

·      Functional Skills

o  Understanding of ethics, compliance, or grievance handling processes

o  Ability to manage sensitive and confidential information

o  Strong documentation and reporting ability

·      Language Skills (Mandatory)

o  Proficiency in South Indian languages: Tamil / Telugu / Kannada etc

o  Proficiency in North Indian languages: Hindi and English

o  Ability to communicate fluently across multilingual stakeholders

·      Soft Skills

o  Strong verbal and written communication

o  High level of integrity and discretion

o  Strong analytical and problem-solving ability

o  Attention to detail

o  Ability to handle emotionally sensitive conversations professionally

Education Qualifications

·      Minimum qualification – Graduate (any discipline)

·      Excellent communication and interpersonal skills

·      Ability to work as a team player in a fast-paced environment

Location and way of working

·      Base location: Delhi

·      Willingness to work in rotational shifts, including late evening hours

·      Comfortable with roster-based weekly offs

·      Role does not require extensive travel

·      Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.