Job Title: Manager | Complex Lending | Gurgaon | Regulatory & Financial Risk
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Role Overview
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Capabilities, Experience & Qualification Requirements – Complex Lending G3 (AVP) – IC role Purpose: Working within the Customer Variations team, the Banker role will deliver exceptional customer service on existing lending with complex variation (churn) activities such as full and partial decreases, pricing, security release and deceased estates The Banker role provides support direct to customers as well as providing support to frontline Small Business & Health, the broader BD&SB (Business Direct and Small Business) along with the Associates within the Customer Variations Team Essential capabilities Knowledge and experience of lending processes and credit experience. Other capabilities Credit and Business/Home lending underwriting skills Strong customer service skills Telephony experience Excellent written and communication skills Proactive attitude Experience 8-10 yrs Knowledge and experience of business lending processes and credit experience Understanding of policy and verification requirements Proven financial analysis capability Understanding of risk obligations and knowledge of how to replicate compliance Qualification Requirements Business or finance qualifications preferred but not required. Key Accountabilities Partner or assist in the creation and preparation of lending submissions including obtaining and collation of information from customers Perform complex credit analysis, financial modelling and interpretation of customers financial information Demonstration of professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies and procedures Delivering a superior customer experience by managing the end to end lending process, maintaining accountability and engaging the necessary internal and external contacts Developing strong customer relationships to identify new business, referral and refi opportunities and build advocacy Contributing to, and actively participating in, team meetings, continuous improvement practices and sharing of skills and knowledge Self sufficient in managing and prioritising tasks/funnel on NUW and Salesforce
Location - Gurgaon only
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