Job Title:  Manager | GBS Implement: Governance Specialist | Delhi CEC | Finance Transformation

Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.

Manager | Service Manager – Japan Engagements | Gurgaon | T&T

• Job requisition ID: 105277
• Location: Delhi NCR / Gurugaon
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Operational excellence and client-centric service delivery are central to successful managed services engagements. Deloitte partners with global organizations to establish scalable governance models, optimize operational performance, and drive long-term business value. Learn more about ET&P

Your work profile

• Lead service delivery governance across Japan-focused engagements and operational support programs.
• Manage service performance against SLAs, KPIs, delivery metrics, and client expectations.
• Drive governance reviews, operational reporting, escalation management, and continuous improvement initiatives.
• Collaborate with client stakeholders, delivery teams, PMOs, and transition managers to ensure service excellence.
• Support incident management, operational stabilization, and risk mitigation activities.
• Identify opportunities for process optimization, efficiency improvement, and service transformation.
• Ensure adherence to governance standards, compliance requirements, and operational processes.
• Build strong client relationships through proactive stakeholder engagement and communication.

Key skills required

• 7 to 10 years of experience in service management, managed services, or operational governance roles.
• Strong understanding of service delivery frameworks, operational governance, and client engagement models.
• Experience working within consulting, IT services, or enterprise operations environments.
• Exposure to Japanese clients or Japan delivery ecosystems preferred.
• Japanese language proficiency is MUST HAVE
• Experience on bilingual communication skills preferred for select engagements.
• Strong stakeholder management, analytical, and communication capabilities.
• Familiarity with ITIL processes, governance dashboards, and operational reporting frameworks.
• Ability to work effectively across distributed and cross-functional delivery environments.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for your unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.

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