Job Title:  Senior Analyst | Salesforce |Pan India | Sales & Service

Senior Analyst | Customer-S&S | SFDC

Location:  PAN India

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

 Your work profile

As a analyst in our customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations:

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Develop solution using Salesforce configure and customization features.
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
• Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
• Applies awareness of global trends to address client needs and enhance recommendations
• Understands the impact of emerging technologies on relevant functions and processes

Key Skills Required

• Prior experience in Salesforce mandatorily.
• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku and e-commerce will be a plus.
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Aware of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
• Handling a team and also responsible for client deliverables.

• Education qualification any Bachelor’s /Master’s degree (Science or Engineering) from premier institutes
• 1 to 3 years of relevant experience in management or consulting oriented environment.