Job Title: Consultant | Business Analyst | Delhi | Operations, Industry & Domain Solutions
Stakeholder Engagement & Requirement Gathering
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Engage with Ministry officials and users to understand business processes, challenges, and transformation objectives.
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Conduct requirement elicitation sessions, interviews, workshops, and field visits where needed.
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Translate stakeholder inputs into clear functional and non-functional requirements.
Business Process Mapping & Gap Analysis
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Document AS-IS and TO-BE business process workflows using standard tools (e.g., BPMN).
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Perform gap analysis between current systems and desired digital solutions.
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Identify pain points, inefficiencies, and recommend process reengineering approaches.
Documentation & Solution Design Support
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Prepare and maintain detailed documents such as Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), Use Cases, and User Stories.
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Support in drafting Concept Notes, Detailed Project Reports (DPRs), RFPs, RFQs, and Technical Evaluation Criteria.
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Assist the Solution Architect and technical teams in aligning functional requirements with system capabilities.
Project Coordination & UAT Support
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Liaise between stakeholders, development teams, and quality assurance for smooth implementation.
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Participate in User Acceptance Testing (UAT) planning, test case review, and issue resolution.
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Track and report progress on deliverables, risks, and mitigation plans.
Digital Transformation Strategy & Policy Alignment
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Align solutions with national digital governance policies, MeitY standards, and frameworks.
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Promote adoption of Digital Public Goods (e.g., Aadhaar, DigiLocker, UPI, ONDC) wherever applicable.
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Ensure usability, inclusivity, and accessibility of digital services from a citizen perspective.
Educational Qualifications:
Essential:
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B.E./B.Tech/MCA or equivalent
Desirable:
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MBA/PGDM in IT Systems, Public Policy, Operations, or related field
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Certification in Business Analysis (e.g., CBAP, CCBA), Agile (e.g., CSM), or Digital Transformation
Skills and Experience:
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5 years of experience as a Business Analyst, preferably in IT/e-Governance projects
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Proven experience in government consulting, large-scale IT project documentation, and business process analysis
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Proficiency in tools like MS Visio, Draw.io, JIRA, Confluence, Excel, PowerPoint
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Knowledge of SDLC, Agile, and Waterfall methodologies
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Familiarity with India Stack components and digital public infrastructure is an advantage
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Understanding of data privacy, security policies, and accessibility guidelines