Job Title:  Consultant | Others | Delhi | Sales & Service

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.     

Your work profile.

As a consultant in our customer Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Role Overview :

We are looking for a skilled Zoho CRM resources with strong experience in Zoho Campaigns and Zoho Marketing modules, along with hands-on exposure to Sprinklr integrations. The ideal candidate will work closely with business and marketing teams to design, configure, and optimize CRM-led marketing and customer engagement solutions.

Key Responsibilities :

1. Configure, customize, and enhance Zoho CRM modules, workflows, validation rules, and automation.

2. Implement and support Zoho Campaigns / Zoho Marketing Automation for lead nurturing, customer journeys, and campaign tracking.

3. Integrate Zoho CRM with Sprinklr to enable seamless lead, case, and social interaction synchronization.

4. Design and implement APIs, webhooks, and middleware-based integrations where required.

5. Develop and maintain Deluge scripts, custom functions, and workflow automations.

6. Ensure data synchronization, integrity, and reporting across CRM and marketing platforms.

7. Collaborate with marketing, sales, and service stakeholders to translate business requirements into scalable CRM solutions.

8. Support UAT, deployments, and post-go-live enhancements.

9. Troubleshoot and resolve CRM, marketing automation, and integration issues.

Required Skills & Experience :

1. 2+ years of hands-on experience with Zoho CRM development and customization.

2. Strong experience in Zoho Campaigns and/or Zoho Marketing Automation.

3. Working knowledge of Sprinklr integrations with CRM platforms (lead/case sync, social engagement data).

4. Proficiency in Deluge scripting, workflows, blueprints, and CRM APIs.

5. Experience with REST APIs, JSON, OAuth, and webhooks.

6. Solid understanding of CRM data models, lead lifecycle, and marketing funnels.

7. Experience in integration testing, data validation, and deployment support.

Good to Have :

1. Exposure to telephony or social listening integrations.

2. Experience with Zoho Analytics or reporting dashboards.

3. Knowledge of data privacy and compliance considerations for marketing platforms.

4. Zoho certifications (CRM / Marketing Automation) are a plus.

What We Offer :

1. Opportunity to work on enterprise-grade CRM and marketing transformation programs

2. Exposure to cutting-edge social and marketing integrations

3. Collaborative and growth-oriented work environment

4. Competitive compensation and learning opportunities

Desired qualifications

• 3 to 5 years of relevant experience in management or consulting oriented environment.
• Graduate degree (Science or Engineering) from premier institutes

Your role as a consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

How you’ll grow

Connect for impact.

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead.

You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude, and potential each and every one of us brings to the table to make an impact that matters.

Drive your career.

At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.