Job Title:  Enabling Areas - IT - Assistant Manager - Quality & Service Excellence

Your potential, unleashed. 

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. 

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. 

The team 
 

The Information Technology department is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers 

Your work profile 

As a Process Quality Assurance AM, you will play a vital role in ensuring the consistent quality and efficiency of our processes compliant with ISO 420001-2023.

Your primary responsibility will be Implementation of ISO 42001 framework across projects and functions and ensure compliance with AI risk, ethics, and governance requirements

Experience ‐ 4‐6 years in Quality Assurance (IT industry)

Key Responsibilities: 

•  Implementation of ISO 42001 framework across projects and functions.
•  Define, document, and institutionalize AI governance policies, processes, and controls
•  Collaborate with cross-functional teams to ensure compliance with AI risk, ethics, and governance requirements
•  Conduct thorough and systematic internal audits of various processes to ensure adherence to established quality standards and compliance with requirements.
•  Provide training and support to team members to ensure consistent understanding and application of quality
•  standards. Conduct awareness sessions and trainings on ISO 42001 and quality practices
•  Lead root cause analysis efforts to address process deviations, recommend corrective actions, and track the
• effectiveness of solutions.
•  Participate in continuous improvement initiatives, driving the enhancement of processes to achieve higher levels of efficiency and quality.
•  Stay informed about industry trends, regulatory changes, and best practices related to process quality assurance.
•  Knowledge of standards like CMMI, ISO 270001, SOC and Statistical analysis will be an added advantage.

 
Desired qualifications 

• Any Graduate with relevant experience. BTech and BE degree will be an added advantage
• Proven track record of 4‐8 years in process quality assurance or a related role in IT industry.
• Strong understanding of quality assurance methodologies, process improvement frameworks, and best practices.
• Proficiency in using quality management tools and software.
• Excellent analytical and problem‐solving skills, with the ability to translate data into actionable insights.
• Effective communication and interpersonal skills, with the ability to collaborate with cross‐functional teams.
• Detail‐oriented mindset and a commitment to maintaining high standards of quality.
• Ability to adapt to a fast‐paced, evolving environment and manage multiple tasks simultaneously.

Location and way of working 

• Base location: Mumbai, Delhi 

• This profile does not involve extensive travel for work. 

• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs. 

Your role as an Assistant Manager 

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.  

In addition to living our purpose, Assistant Manager across our organization must strive to be: 

• Inspiring - Leading with integrity to build inclusion and motivation 

• Committed to creating purpose - Creating a sense of vision and purpose 

• Skilled at building diverse capability - Developing diverse capabilities for the future 

• Persuasive / Influencing - Persuading and influencing stakeholders 

• Collaborating - Partnering to build new solutions 

• Delivering value - Showing commercial acumen 

• Committed to expanding business - Leveraging new business opportunities 

• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization 

• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities 

• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for 

the success of engagement(s) 

• Managing change - Responding to changing environment with resilience 

• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision 

• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems 

• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte 

How you’ll grow 

Connect for impact 

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. 

Empower to lead 

 
You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. 

Inclusion for all 

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.  

Drive your career 

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. 

Everyone’s welcome… entrust your happiness to us   

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.   

Interview tips 

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.