Job Title:  Enabling Areas - IT - Assistant Manager - Quality & Service Excellence

The team

The Enabling Areas – Information Technology team is responsible for building & maintaining different applications for Deloitte South Asia that focuses on providing employee experience.

Your work profile

As a Process Quality Assurance AM, you will play a vital role in ensuring the consistent quality and efficiency of our processes compliant with ISO 42001-2023.

Your primary responsibility will be Implementation of ISO 42001 framework across projects and functions and ensure compliance with AI risk, ethics, and governance requirements

•  Implementation of ISO 42001 framework across projects and functions.
•  Define, document, and institutionalize AI governance policies, processes, and controls
•  Collaborate with cross-functional teams to ensure compliance with AI risk, ethics, and governance requirements
•  Conduct thorough and systematic internal audits of various processes to ensure adherence to established quality standards and compliance with requirements.
•  Provide training and support to team members to ensure consistent understanding and application of quality
•  standards. Conduct awareness sessions and trainings on ISO 42001 and quality practices
•  Lead root cause analysis efforts to address process deviations, recommend corrective actions, and track the effectiveness of solutions.
•  Participate in continuous improvement initiatives, driving the enhancement of processes to achieve higher levels of efficiency and quality.
•  Stay informed about industry trends, regulatory changes, and best practices related to process quality assurance.
•  Knowledge of standards like CMMI, ISO 27001, SOC and Statistical analysis will be an added advantage.

Skills required 

Experience ‐ 4‐6 years in Quality Assurance (IT industry)

Desired qualifications 

• Any Graduate with relevant experience. BTech and BE degree will be an added advantage
• Proven track record of 4‐8 years in process quality assurance or a related role in IT industry.
• Strong understanding of quality assurance methodologies, process improvement frameworks, and best practices.
• Proficiency in using quality management tools and software.
• Excellent analytical and problem‐solving skills, with the ability to translate data into actionable insights.
• Effective communication and interpersonal skills, with the ability to collaborate with cross‐functional teams.
• Detail‐oriented mindset and a commitment to maintaining high standards of quality.
• Ability to adapt to a fast‐paced, evolving environment and manage multiple tasks simultaneously.

Location and way of working 

• Base location: Delhi, Mumbai 

• This profile does not involve extensive travel for work. 

• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.