Job Title:  Lead Senior Associate | ITSM (IT Service Management) | Delhi | ETP as a Service/ Operate

Role Overview

The OTC Collections Specialist is responsible for managing the end-to-end collections process within the Order-to-Cash (OTC) cycle. This includes ensuring timely collection of outstanding receivables, maintaining accurate records, and collaborating with internal teams to resolve disputes and improve cash flow.

Key Responsibilities

• Collections Management:
• Contact customers to collect overdue payments via calls, emails, and other communication channels.
• Negotiate payment plans and ensure compliance with company policies.
• Dispute Resolution:
• Work with internal teams (Billing, Sales, Customer Service) to resolve invoice discrepancies and disputes promptly.
• Reporting & Analysis:
• Maintain accurate records of collection activities and account statuses.
• Compliance:
• Ensure all collection activities adhere to legal and regulatory requirements.
• Process Improvement:
• Identify gaps in the OTC process and recommend improvements to enhance efficiency.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in OTC collections or accounts receivable in a corporate environment.
• Strong understanding of Order-to-Cash processes, credit management, and cash application.
• Proficiency in ERP systems (SAP/Oracle) and MS Excel.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.

Preferred Skills

• Experience with collections software or CRM tools.
• Knowledge of financial analysis and risk management.