Job Title:  Manager | Telco | Delhi | Customer Strategy & Design

Job Description

Manager– Customer Strategy and Applied Design

Job Responsibilities:

We are looking for a Manager for Customer Strategy and Applied design focused on Strategy & Operations.  The role involves responsibility for leading a discrete work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. The key focus sectors would be TMT organizations.

For instance, on a “CVM as a Service” project for a telecommunication company, one module may be focused on doing KPI Diagnostic analysis – deep dive analysis on selected KPIs, Data analytics, Product benchmarking etc, another module on CVM Campaign Monitoring and Evaluation – assessing existing CVM segments, revenue uplift (between TG & CG), providing key recommendations to optimize the CVM impact. The number of modules varies from case to case, and depends on the size of the team and scope of the project.

The responsibilities can include:

• Build and maintain a solid understanding of the client's business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.
• Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.
• Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.
• Working with internal teams, and clients to develop and implement long term and short term engagement objectives and work plan
• Thinking through a solution lens and working with client and Deloitte’s teams to deliver engagements

·      Leading small client and internal teams to understand, design, enhance, confirm and deliver objectives of the engagement

• Working in alignment with the internal and client team to ensure a streamlined delivery model with seamless integration of the final deliverable across modules
• Communicating, analysis, recommendations and status updates in both written and oral communication with internal and client leadership
• Report writing and preparation of final deliverable
• Assisting seniors in responding to client requests, RFPs and problem statements with proposals
• Building the relationship between Deloitte and the client’s project team

Job Qualifications:

Successful candidates will have a degree from a top-tier MBA, Engineering, BBA or B.Com. Program, have 7+years (M) of relevant business experience, and the ability to meet each of the following criteria:

• An expert level of knowledge in telecom business, CVM, product & pricing strategies, marketing, sales-distribution, and data analysis techniques
• A strong and demonstrated interest in consulting specially in thinking through large and complex engagements
• Background or experience (through coursework or employment) in TMT organization.
• Excellent academic credentials for both undergraduate and graduate coursework
• Outstanding interpersonal and communication skills, both written and verbal.
• Leadership qualities, project management skills, and the ability to mentor
• Willingness and ability to take initiative and learn independently
• Candidates from all academic backgrounds are encouraged to apply

·      Willingness for long term international or domestic travel

Personal Qualities Valued:

• Passionate in participating and working on complex engagements and opportunities
• Intellectually powerful and agile: curious, rigorous, and creative
• Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions
• Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity
• Capable of working on multiple, overlapping tasks in a fast-paced environment
• Able to take initiative and make things happen with moderate supervision and guidance

©2025 Deloitte Touche Tohmastu India LLP