Job Title:  Senior Consultant | Business Analyst | Delhi | Operations, Industry & Domain Solutions | DigiGov

Position: Business Analyst

Experience: 5–8 Years

Qualification: B.Tech / MBA

Location: Delhi NCR

Project: Large-Scale IT Implementation / Digital Transformation

Key Responsibilities

Stakeholder Coordination

• Coordinate with State Government departments, NIC/IT teams, client stakeholders, and internal development teams for implementation and operational activities.
• Conduct stakeholder meetings, requirement-gathering sessions, and periodic progress reviews.
• Act as a bridge between business users and technical teams to ensure clear communication and timely resolution of issues.

Business Requirements and Documentation

• Gather, analyse, and translate business requirements into detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Software Requirement Specifications (SRS), as applicable.
• Prepare process flows, use cases, user stories, acceptance criteria, and functional specifications.
• Identify business gaps, process improvements, dependencies, and opportunities for system enhancement.
• Maintain documentation of approved requirements, change requests, meeting minutes, and action items.

Application Testing and Validation

• Prepare and execute test scenarios, test cases, and User Acceptance Testing (UAT) plans.
• Validate application functionalities against approved business requirements.
• Coordinate with State users and development teams to conduct functional testing, regression testing, and issue validation.
• Identify defects, document observations, track resolution, and obtain stakeholder confirmation after successful validation.

Issue and Ticket Management

• Manage the end-to-end lifecycle of application-related tickets, from logging and categorisation to assignment, follow-up, resolution, and closure.
• Coordinate with development and technical teams to resolve functional issues, defects, and implementation challenges within agreed timelines.
• Monitor ticket status, ageing, priorities, and SLA adherence.
• Maintain issue trackers, prepare periodic status reports, and escalate critical or recurring issues to the appropriate stakeholders.

Implementation and Project Support

• Support State onboarding, application rollout, go-live readiness, and post-implementation support.
• Monitor implementation progress, track dependencies, and follow up on pending actions with relevant stakeholders.
• Prepare status reports, dashboards, review presentations, and other project management documentation.
• Support user training, application demonstrations, feedback collection, and change management activities.

Required Skills and Competencies

• Strong business analysis, requirement-gathering, and documentation skills.
• Experience in stakeholder management and coordination with multiple teams.
• Hands-on experience in functional testing, UAT, defect tracking, and application validation.
• Strong analytical, problem-solving, communication, and presentation skills.
• Ability to manage multiple priorities, track deliverables, and drive issues to closure.
• Willingness to travel to States for implementation reviews, stakeholder coordination, and application testing, as required.

Educational Qualification and Experience

• B.Tech / B.E. in Computer Science, Information Technology, or a related discipline, or an MBA from a recognised institution.
• 5–8 years of relevant experience in business analysis, IT implementation, application support, or digital transformation projects.
• Experience working on government IT projects, e-governance platforms, or large-scale multi-stakeholder implementations will be preferred.
• Prior experience in requirement documentation, UAT coordination, ticket management, and stakeholder engagement is essential.