Job Title:  Senior Consultant | Service Now | Delhi CEC | ServiceNow

Key Responsibilities:

• Lead and manage end-to-end ServiceNow implementations across ITSM.
• Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
• Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
• Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
• Provide advisory services and thought leadership on platform best practices, governance, and optimization.
• Drive stakeholder communication, project planning, and risk management.
• Conduct testing, deployment, and post-implementation support.
• Mentor and support junior team members in technical and functional areas.
• Maintain comprehensive project documentation, including technical designs, test cases, and release notes.