Job Title:  Senior Manager | F&A Operate: All | Delhi | Finance Transformation

·      Resource forecasting basis volume projection and availability of current resources

·      Drive internal audits and propose improvements relevant to Cash and Collection value stream

·      Manage risks and controls; promote a culture of transparency

·      Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity

·      Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues

·      Support continuous improvement, including processes, systems, targeted to improve cash & collection efficiencies

·      Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cash

·      Drive cash calls on regular intervals towards closure of all open issues

·      Drive past due reduction and reduce DSO to help business meet their goals

·      Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk