Job Title:  Senior Manager | F&A Operate: All | Delhi | Finance Transformation

·      Responsible for overseeing collections activities for North America and Canada customers

·      Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them

·      Accountable to drive results to enhance business performance

·      Resource forecasting basis volume projection and availability of current resources

·      Drive internal audits and propose improvements relevant to Cash and Collection value stream

·      Manage risks and controls; promote a culture of transparency

·      Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity

·      Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues

·      Support continuous improvement, including processes, systems, targeted to improve cash & collection efficiencies

·      Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cash

·      Drive cash calls on regular intervals towards closure of all open issues

·      Drive past due reduction and reduce DSO to help business meet their goals

·      Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk

1.    People Management

·      Responsible for team performance

·      Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively

·      Develop, and train team members to ensure a positive, open, and flexible work environment

·      Manage and motivate team members to have a better rate of retention

·      Should guide and coach team members to help them achieve their short-term and long-term goals

·      Ensure all published reports are correct and errorless

·      Develop a specific management culture for shared services aiming efficient service delivery

·      Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’ performance.

·      Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback

2.    End-to-End Process Improvements

·      Ensure adherence to internal and external guidelines as well as to a standardized process landscape

·      Contribute ideas and actions towards the continuous improvement of processes within area of influence

·      Initiate and support process improvement initiatives and related projects

3.    Relationship Management

·      Respond stakeholders on a timely manner

·      Maintain a positive cross functional relationship with other teams of OTC

Should be a part of the extended leadership team of PBU CFO