Job Title:  Senior Manager | F&A Operate: Order to Cash | Delhi | Finance Transformation

Senior Manager

Job description:

A high-energy and experienced individual for the role of Senior Manager in Order to Cash Team

The Team aims to provide high quality, automated controls over all of the business' revenues and costs of sales.

The role of a Senior Manager will be to maintain and execute controls and processes to ensure that the business’ revenues are assured and minimize revenue and cost leakages. You will have direct ownership over these processes that includes day-to-day execution, implementation of standardized policies & practices, and drive continuous improvements. This Individual will provide subject matter expertise and analytics to drive insights regarding the billing process.

Role Description:

• Minimum 9-12 years of team handling experience (minimum team size of 40 FTEs)
• Efficient in stakeholder management including both internal and external
• Effective in handling escalation management
• Should have transition exposure
• Responsible for organization's on-time and accurate delivery of BU specific processes including billing, dispute, payment processing, cost/margin analysis and collections.
• Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution.
• Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.

·      Acting as a Process Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process.

·      Lead the customer specific processes with Operations, Sales and customer contacts to determine when non-recurring and recurring milestone achievements have been reached, which trigger customer invoicing as well as revenue recognition.

·      Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.

·      Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.

• Performing regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitors the same.
• Ensuring new tools are in line with expectations. Work closely with the UAT team to help development test plans.
• Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.

·      Liaise and influence business on issues of business performance related to revenue assurance across Sales, Operations, IT/Technology, Legal, and Finance teams.

Other key parts of your role will be to:

·      Contribute ideas and actions towards the continuous improvement of processes within area of influence.

·      Adherence to Client Policies & Procedures, which includes SOX Compliance.

·      Ensure a positive, open, and flexible work environment is maintained.

Job requirements

• Bachelor’s/master’s degree in accounting, Business, or Finance required, other disciplines considered with relevant experience
• 9 -12 years of work experience with a minimum experience of 8 years in OTC Billing, Dispute and Contract Management
• Team Handling experience will be an advantage
• Strong analytical and data management skills
• Ability to handle complex situations and resolve difficult or non-routine issues/escalations.
• Strong Business Process documentation skills.
• Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid.
• Working in UK/US working hours (night shift) is a mandatory requirement.
• English proficiency required: written and verbal communication.