Job Title:  T&T-Customer - CS&D- Business Analyst | Delhi | Analyst

The team

Customer  is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Analyst | Customer – CS&D | Sales Acceleration Business Analyst 

Summary: Business Analyst

Deloitte is actively hiring for Business Analyst to support customer-centric growth and transformation programs. The role involves working closely with client stakeholders and internal teams to solve complex business problems, generate insights, and drive execution across sales and customer strategy initiatives. 

Role Description:

·     Associate will be part of growth and transformation engagements across go-to-market, retail, and customer strategy supported by Deloitte

·     Is expected to work with end client business stakeholders, transformation colleagues and technology teams while delivering requirements on the assigned programs

·     Should have excellent communication, articulation, and stakeholder management skills 

·     Should have experience and be comfortable working in Agile environment

·     Ability to work in fast paced environment; possess excellent written & verbal communication skills.

·     Develop high-quality client-ready deliverables (presentations, models, dashboards)

·     Desirable to support with on-field market visits activities

Key Responsibilities:

·     Gather, structure, and analyse quantitative and qualitative data to solve business problems

·     Build Excel models and frameworks for market sizing, growth forecasting, and performance tracking

·     Translate business problems into analytical approaches and hypotheses

·     Support in conducting primary and secondary research across industries and problem statements

·     Coordinate with stakeholders to ensure alignment and timely delivery of project milestones

Domain Experience: (Good to have)

·     Strong analytical and problem-solving skills with attention to detail

·     Proficiency in Excel and PowerPoint; exposure to SQL / visualization tools is a plus

·     Structured thinking and ability to break down ambiguous problems

·     Strong communication and storytelling skills

·     Ability to work in dynamic, fast-paced environments

·     Collaborative mindset with strong stakeholder management skills

·     Exposure to go-to-market strategy / growth strategy projects

·     Understanding of retail operations and KPIs

·     Experience in market assessment and competitive analysis

·     Familiarity with customer experience frameworks and journey mapping

·     Working with cross-functional teams including business, technology, operations, and external vendors to ensure seamless project execution

Educational Qualifications

• Bachelors/Masters in any field