Job Title:  T&T - Customer - CS&D | Business Consultant | Delhi | Manager

The team:

CS&D is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Your work profile:

As a Consultant in our CS&D Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) 

Role and Responsibilities:

• Lead end-to-end client engagements across sales transformation, dealer network optimization, go-to-market strategy, customer experience, pricing, and profitability improvement.
• Own client relationships at senior leadership level, acting as a trusted advisor and driving strategic decision-making.
• Shape problem solving approach and engagement direction: Define hypotheses, oversee analyses and ensure high-quality, insight-driven deliverables.
• Design and implement future-ready business models across EV adoption, connected mobility, digital retail, and sustainability initiatives.
• Drive delivery excellence by managing multiple workstreams, reviewing team outputs, and ensuring alignment with client expectations and timelines.
• Lead and mentor teams of consultants and analysts, enabling capability building, structured thinking, and career development.
• Own business development: lead proposal creation, pitch to clients, and identify new revenue opportunities within existing and new accounts.
• Contribute to practice growth through development of offerings, assets, and thought leadership in automotive and mobility.
• Act as a sector expert, bringing deep insights on automotive retail, dealer operations, mobility trends, and customer-centric transformations.

Level of Experience Required:

• 7-10 years of experience

Location and way of working:

• Bangalore/Delhi
• Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs

Educational Requirements:

• Btech/ BE/ MBA/ MCA in any field