Job Title:  T&T- Customer| CS&D- Business transformation and strategy | Delhi | Consultant

The team:

Customer  is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Key Responsibilities·      

Support client engagements across automotive sales transformation, channel strategy, dealer network optimization, customer experience, pricing, profitability improvement.·     

 Conduct market assessments, competitive benchmarking, business process re-engineering and customer insights research to drive data-backed recommendations.·    

  Contribute to the development of growth and market-entry strategies, digital retailing, and aftersales service excellence programs.·  

    Drive analyses on EV adoption, connected vehicle services, mobility-as-a-service, and sustainability initiatives.·     

 Collaborate with client stakeholders to design operating models, sales processes, and performance management frameworks.·   

   Support project management: track deliverables, manage risks, and ensure high-quality outputs.·      Develop thought leadership and contribute to practice-building initiatives in the automotive and mobility space.

Qualifications & Experience·      MBA/PGDM from a premier institute or equivalent qualification.·     

 2-5 years of experience in management consulting, automotive sales & distribution, or strategy roles.·      

Strong understanding of automotive industry trends, dealer and retail operations, EV/mobility ecosystem, and digital transformation.·    

  Proven analytical, problem-solving, and stakeholder management skills.·     

Excellent communication, presentation, and interpersonal skills.What we look for: ·    

  Passion for the automotive sector and mobility trends.·      

Ability to navigate ambiguity, think strategically, and deliver actionable insights.·     

 Collaborative mindset and willingness to work across diverse teams and geographies.Keywords for profile search ·      

Automotive sales transformation·      Strategy consulting·      Dealer network optimization·      Go-to-market strategy·      Customer experience (CX) in auto·      Electric vehicles (EV) & mobility ecosystem·      Digital retailing & phygital experience·      Aftersales excellence·      Pricing & profitability strategy·      Market-entry and growth strategy·      Connected vehicles & sustainability·      Automotive distribution & channel strategy