Job Title: T&T - Customer - CS&D - Consultant | Conversational AI Designer | Delhi
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The Team
Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage.
Job Description:
We’re looking for a Conversational AI Designer / Business Analyst with hands-on experience in chat and voice bot design. The role involves creating natural, engaging user interactions powered by AI and LLMs, while translating business objectives into intuitive, human-like conversations.
Key Responsibilities
- Design chat and voice bot conversations with clear, empathetic, and engaging dialogue.
- Define conversation tone, persona, and flow aligned with business and brand goals.
- Conduct requirement discussions and translate processes into conversational journeys.
- Create and refine AI prompts for context-aware and consistent responses.
- Analyze chat/call logs to identify improvement opportunities and optimize experience.
- Collaborate with product, UX, and AI teams to deliver seamless user interaction
Skills & Experience
- 3–6 years in Conversation Design / AI-driven UX / Business Analysis.
- Strong understanding of dialogue psychology, intent modeling, and user empathy.
- Exposure to AI-powered or LLM-based bots and prompt engineering principles.
- Excellent communication and storytelling skills; ability to simplify complex flows.
- Analytical mindset with focus on conversation success and user experience.
Why Join Us
- Shape next-gen LLM-powered voice and chat experiences.
- Work at the intersection of AI, design, and user psychology.
- Be part of a fast-growing, innovative conversational AI practice.
How you’ll grow
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