Job Title:  T&T - Customer - CS&D - Financial Planning & Analysis | Delhi |Associate Director

The team:

Customer  is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Expected Contributions

• Lead Enterprise Transformation: Deliver end-to-end transformation programs across Retail Banking, Corporate Banking, Payments, Insurance, and Asset Management.
• Transformation Solutioning: Design integrated solutions leveraging process re-engineering, automation (RPA/AI), analytics, and technology to improve operational performance.
• Client Advisory: Partner with CXOs and senior stakeholders to define transformation strategy, implementation roadmaps, governance, and measurable business outcomes.
• Program Leadership: Lead complex, multi-stream transformation programs, ensuring delivery excellence, risk management, stakeholder alignment, and change adoption.
• Practice Development: Support business growth through solution development, proposal leadership, go-to-market initiatives, and thought leadership.
• People Leadership: Build and mentor high-performing consulting teams; develop organizational capabilities in process transformation, design thinking, and operational excellence.

Qualifications

• 12+ years of experience leading payments transformation, operations consulting, and business change initiatives for global financial institutions.
• Deep Financial Services Expertise across Retail & Corporate Banking, Lending, Payments, and Insurance, with strong understanding of regulatory and digital transformation.
• Transformation Leadership in payment process redesign, target operating model design, automation, operational excellence, and performance improvement.
• Executive Client Advisory with proven experience partnering with CXOs, senior business leaders, and global stakeholders to drive strategic transformation.
• Program & People Leadership managing large, cross-functional teams and delivering complex transformation programs with quality, governance, and execution excellence.
• Strong Executive Communication with expertise in stakeholder management, executive presentations, workshops, and client facilitation.