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Job Title:  T&T - Customer - CS&D - Manager | Technical program manager | Delhii

Job requisition ID ::  84976
Date:  Jun 25, 2025
Location:  Delhi
Designation:  Manager
Entity:  Deloitte Touche Tohmatsu India LLP

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

 

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

 

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.              

 

Job Description:

As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. You will coordinate with various teams to ensure efficient service delivery, manage client expectations, and drive continuous improvement initiatives. Your technical expertise in Java/J2EE, Oracle PL/SQL, ELK, Oracle WebLogic, React JS, Node.JS, JSP/HTML/CSS/JavaScript, Java Spring Boot, Rabbit MQ/Kafka, Radis Cache, and Apache Tomcat will be essential in understanding and resolving complex technical issues that may arise during service delivery.

 

Key Responsibilities

Service Delivery Oversight

  • Lead the service delivery team to ensure timely and efficient delivery of services to clients.
  • Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
  • Implement best practices and processes to optimize service delivery workflows.
  • Serve as the primary point of contact for clients, understanding their needs and ensuring their satisfaction.
  • Communicate effectively with clients regarding service status, issues, and resolutions.
  • Proactively identify opportunities to enhance services to meet client expectations.

 

Technical Expertise

  • Utilize your in-depth knowledge of Java/J2EE, Oracle PL/SQL, ELK, Oracle WebLogic, React JS, Node.JS, JSP/HTML/CSS/JavaScript, Java Spring Boot, Rabbit MQ/Kafka, Radis Cache, and Apache Tomcat to troubleshoot technical issues.
  • Collaborate with technical teams to resolve complex technical challenges and implement solutions.
  • Stay updated with the latest technologies and industry trends to drive innovation and improvements in service delivery.
  • Provide guidance, coaching, and mentorship to the service delivery team.
  • Foster a culture of collaboration, accountability, and continuous learning within the team.
  • Ensure adequate resource allocation and workload distribution to meet service delivery objectives.
  • Identify areas for process optimization and efficiency gains in service delivery operations.
  • Implement measures to enhance service quality, reliability, and scalability.
  • Facilitate regular reviews and retrospectives to gather feedback and drive continuous improvement initiatives.

 

Requirements:

 

  • Bachelor’s degree in computer science, Information Technology, with 10+ years of experience
  • Proven experience in a similar role with a strong background in Java/J2EE, Oracle PL/SQL, ELK, Oracle WebLogic, React JS, Node.JS, JSP/HTML/CSS/JavaScript, Java Spring Boot, Rabbit MQ/Kafka, Radis Cache, and Apache Tomcat.
  • Excellent communication and interpersonal skills with the ability to effectively interact with clients and internal teams.
  • Strong leadership abilities with a focus on team development and performance management.
  • Analytical mindset with problem-solving skills to address complex technical issues.
  • Experience in IT service management methodologies (ITIL, Agile, etc.) is preferred.
  • Certification in relevant technologies or project management (e.g., PMP, ITIL) is a plus.

How you’ll grow

 

Connect for impact

 

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

 

Empower to lead

 

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

 

Inclusion for all

 

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

 

 

 

Drive your career

 

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

 

 

Everyone’s welcome… entrust your happiness to us                                                                                                                                        

                                                                                                                                       

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

 

 

Interview tips

 

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

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