Job Title:  T&T - Customer - M&C-Director | AMC-Digital Transformation | Delhi

The Team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

As a Director in our M&C Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

JD

The Director of Digital Commerce will serve as a high-impact senior leader within our Deloitte Marketing, Commerce & Product practice. This role sits at the intersection of business strategy, technology architecture, and customer experience. You will lead large-scale digital commerce transformations, architecting modern B2B and B2C solutions for Fortune 500 clients. As a Director, you are an executive leader responsible for driving business development, managing high-value client relationships, and scaling our talent pool.

Key Responsibilities

• Business Development: Originating, scoping, and winning new client engagements. Driving revenue across the digital commerce pipeline.
• Client Relationship Management: Serving as a trusted executive advisor to C-suite stakeholders (CEOs, CMOs, CDOs) to guide their enterprise commerce roadmap.
• Delivery Leadership: Overseeing multiple, cross-functional delivery teams across complex, end-to-end commerce transformation life cycles.
• Strategic Visioning: Authoring bespoke frameworks for global omni-channel growth, marketplace strategies, personalization, and customer acquisition.
• Practice Building: Designing cutting-edge digital commerce offerings and championing internal training, methodology, and asset development.
• Talent Development: Mentoring, coaching, and inspiring a high-performing culture of senior managers, architects, and consultants.

Required Qualifications

• Experience: Minimum of 14 + years of professional experience. A strong background must include enterprise e-commerce platform leadership.
• Education: BE, MBA or an advanced degree from a good and recognized academic institution.
• Industry Domain: Proven success across Consumer Products, Retail, Life Sciences, or B2B manufacturing verticals.
• Technical Architecture: Deep domain knowledge of leading enterprise commerce ecosystems such as SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Adobe/Magento, or modern headless/MACH architectures.
• Operational Knowledge: Demonstrated command of omnichannel operations, order management (OMS), complex product information management (PIM), and digital marketing funnels.

Core Competencies

• Executive presence with impeccable written and verbal presentation skills.
• Demonstrated ability to thrive amidst absolute ambiguity and solve complex business challenges under tight timelines.
• Inclusive leader with a strong passion for cultivating cognitive diversity and building collaborative teams.

Desired Qualifications: 

• 6 Project Management – 10-12  years of experience   
• Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• Good verbal and written communication skills
• Expertise in Java, J2EE & Spring.
• Contributing to digital commerce projects in recent few years

Location and way of working: 

• Base location: PAN India

• Willingness to travel for short- and long-term durations

Your role as a Director  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

Design high-level and detailed solution architecture aligning with requirements.

Provide project governance, management frameworks, and regular progress updates.

Conduct workshops, document requirements, and analyse business needs.