Job Title:  T&T-FT | Senior Team Lead | Order to Cash | Delhi

T&T-FT | Senior Team Lead | OTC | Delhi

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• Manage and execute activities across the contract-to-cash lifecycle, service timelines, quality and control requirements.
• Coordinate contract intake, drafting support, review, approvals, electronic signatures, execution, repository management and SAP contract maintenance.
• Create, process and validate sales orders, contract drawdowns, delivery documentation and related SAP transactions in line with approved contractual terms.
• Prepare, validate, issue and review shipping, customs, discharge and customer documentation, aligned with contractual terms, Incoterms, marine practices and regulatory requirements.
• Generate accurate commercial invoices and supporting documents, monitor shipment execution, AR/AP positions, payment schedules and collections to support timely cash flow.
• Manage Letter of Credit activities, including draft review, issuance checks, SWIFT vetting, financial document preparation, bank presentation, ATL monitoring, discrepancy resolution and bank coordination.
• Review complex, non-standard or high-risk transactions and exceptions, obtaining or routing approvals in accordance with delegated authority.
• Maintain accurate contracts, orders, shipment, invoicing, LC and customer-credit data, including repositories, trackers, databases and management reporting.
• Ensure adherence to SOPs, commercial policies, approval matrices, service levels, internal controls and documentation standards, while maintaining audit readiness.
• Act as a subject matter expert, resolve operational and system issues, manage escalations, guide stakeholders and support onboarding and process training.
• Monitor KPIs and SLAs, identify recurring errors and delivery risks, and drive root-cause actions, standardisation, system enhancements and automation.
• Contract lifecycle management
• Validate incoming contract requests, identify missing or unclear information and guide requestors on corrective action.
• Support contract drafting, review and redlining within established processes and prepare or review pricing letters against contractual clauses and internal pricing policies.
• Create, amend or close contracts in SAP in line with approved requests; coordinate approvals and electronic signatures; upload, tag and archive executed versions.
• Perform repository quality checks and periodic audits to address filing inconsistencies, incomplete fields, version gaps and record accuracy.

• Order management
• Create, process and update sales orders and drawdowns in SAP accurately and within defined timelines.
• Generate delivery notes and review contract setup, order documentation and order progress for accuracy and completeness.
• Investigate discrepancies and delays, reconcile orders, deliveries and invoices, and complete standard and ad-hoc reporting required for month-end.
• Shipping documentation and export compliance
• Prepare, validate, issue and review Bills of Lading, Statements of Facts, Letters of Indemnity/Undertaking, Certificates of Origin, cargo certificates, export declarations, customs documents and customer-specific documentation.
• Coordinate documentation requirements and cut-offs with Marine teams, shipping agents, carriers, customers, banks, ports, external authorities and internal stakeholders.
• Manage export clearance, conditional release notes and discharge-port documentation, resolving documentation exceptions and escalations.
• Review documentation clauses in contracts and advise on alignment with operational processes and SLA requirements.
• Invoicing and cash flow support
• Generate invoices and supporting shipping documents for presentation to banks or dispatch to customers, checking accuracy and completeness before release.
• Monitor shipment execution, cash collections, AR/AP positions and payment schedules, and coordinate resolution of outstanding matters.
• Perform and review month-end procedures, operational invoicing analysis and payment reporting; maintain sales databases and management reports.
• Coordinate responses to audit and financial queries, compile supporting evidence and track closure of outstanding actions.
• Trade finance
• Create and validate proforma LC applications, review LC drafts and issuance, and vet SWIFT messages to support clean LCs and timely shipments.
• Prepare accurate financial documents in SAP and validate bank presentations against LC conditions and contractual requirements.
• Liaise with banks on confirmations, rates, discrepancies and fees, escalating material issues where required.
• Monitor Authorization to Load issuance and maintain accurate LC/ATL status updates for ports, scheduling and business teams.
• Prepare and improve customer credit-monitoring reports and reporting required for mid-year and year-end LC discounting.
• Governance, reporting and improvement
• Review daily workload and prioritise time-sensitive requests, approvals, shipment cut-offs, bank presentations, payment follow-ups and month-end activities; escalate capacity or delivery risks.
• Execute data extracts and analysis, update trackers, prepare dashboards and translate cycle-time, documentation-error, operational-performance and SLA trends into actionable insights.
• Lead or support root-cause reviews, corrective actions, KPI development, process mapping, knowledge management, SAP and CTC enhancements, quick-win automation and MERP transition activities.
• Provide operational guidance, onboarding, training and knowledge sharing to support consistent process interpretation and execution.

 Key skills required

• Bachelor's degree in Accounting, Finance, Commerce, International Trade, Supply Chain, Maritime Studies or a related field.
• 7-10 years of relevant experience across commercial services, including hands-on operational delivery and subject matter expertise in governance, controls, stakeholder coordination and service delivery.
• Experience in commodity, export, shipping, metals, mining or a comparable international trade environment is desirable.
• End-to-end knowledge of contract lifecycle management, order management, invoicing, shipping documentation and trade finance processes.
• Experience with contract intake, drafting support, redlining, approval routing, execution and repository management.
• Knowledge of sales order processing, contract drawdowns, delivery notes, billing interfaces, month-end reconciliation and contract-to-cash controls.
• Experience preparing international trade and marine documentation, including Bills of Lading, cargo certificates, customs declarations and discharge documentation.
• Working knowledge of Letters of Credit, SWIFT review, bank presentations, discrepancy management, ATL workflows, customer credit monitoring and bank fees.
• Knowledge of shipping, invoicing, metal pricing, supply chain, Incoterms, shipping regulations, port workflows and charterparty documentation requirements.
• Strong working knowledge of SAP, including contract maintenance, sales orders, delivery notes, financial documents and billing-related processes.
• Knowledge of Salesforce; experience with IMOS and Sedna is advantageous.
• Advanced Excel capability for trackers, reconciliations, workload monitoring, analysis, dashboards and reporting; Power BI experience is advantageous.
• Working knowledge of Microsoft Office applications.