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Job Title:  T&T - OIDS - ITSM Operations SME - Senior Consultant - Delhi

T&T - OIDS - ITSM Operations SME - Senior Consultant - Delhi
• Job requisition ID : 115084 
• Location: Delhi
• Entity: Deloitte Touche Tohmatsu India LLP 

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.       


Your Work Profile

  • We are looking for an experienced ITSM Operations SME with 12+ years of experience in IT Service Management, SLA governance, and IT operations management.

  • The ideal candidate should have strong expertise in managing IT service delivery, monitoring service-level agreements, driving operational excellence, and ensuring compliance with IT service management processes.


Key Skills Required

  • Minimum of 12+ years of experience in ITSM, SLA governance, and IT operations management.

  • Strong understanding of IT Service Management (ITSM) processes and frameworks.

  • Expertise in SLA monitoring, governance, reporting, and performance management.

  • Experience in IT operations management, service delivery, and continuous service improvement.

  • Ability to monitor operational performance, identify service gaps, and drive corrective actions.

  • Strong stakeholder management and communication skills.

  • Experience in managing escalations, operational risks, and service delivery issues.

  • ITIL Expert certification is preferred.

  • PMP certification is an added advantage.


Qualifications

  • B.E./B.Tech/MCA or equivalent qualification.

  • ITIL Expert certification preferred.

  • PMP certification preferred.


Location and Way of Working

Location: Delhi

 

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