Job Title:  Assistant Manager | Order to cash | Gurugram | ETP as a Service/ Operate

Position: Business Analyst (Operations Analyst)

Role Summary

The Business Analyst (Operations Analyst) acts as a bridge between business and ERP/Application teams, driving process improvements, documenting requirements, supporting finance applications, managing compliance and access reviews, and ensuring successful testing and implementation of business and technology changes.

Location

Capital Cyberscape, Ullahwas, Sector 59, Gurugram, Haryana 122098

Work Location & Shift Requirements

• Work From Office (WFO) is mandatory for a minimum of 3 days per week.
• Flexibility to work in shifts supporting EMEA, APAC, and US business hours is required based on business needs.

Key Skills Required

• Strong verbal and written communication skills, including conference calls and stakeholder interactions.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Good understanding of OTC (Order to Cash), processes.
• Proficiency in Power Automate, SharePoint, Visio, and related business/process design tools.
• Experience gathering business requirements, identifying problems, and recommending solutions.
• Strong stakeholder management and influencing skills.
• Critical thinking and analytical capabilities to review data, documentation, surveys, and workflows.
• Ability to collaborate effectively within team-oriented environments.

Core Responsibilities

• Prepare and manage Business Requirements Documents (BRDs), outlining business problems and proposed solutions for SME review and sign-off.
• Develop and maintain Process Flow documentation to support process understanding and User Acceptance Testing (UAT).
• Support Finance IT tools and provide operational support during Month-End, Quarter-End, and Year-End close activities.
• Participate in and coordinate User Acceptance Testing (UAT) to validate business functionality.
• Work closely with business teams to resolve issues and implement change requests through application support teams and Centers of Excellence.
• Review and document user access requirements, including UMER (User Management Exception Request) requirements and location separation needs.
• Create remediation requirements documentation where necessary.

Additional Responsibilities

• Coordinate DRF committee reviews, submissions, and approvals.
• Conduct ITAR/EAR compliance reviews where applicable.
• Perform PII (Personally Identifiable Information) reviews as required.
• Investigate and resolve UMER-related issues during projects.
• Support legal reviews related to UMER guidelines.
• Develop and execute QA test cases for remediation activities.
• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.