Job Description: Process Excellence / Transformation AVP

About the Role

We are looking for a dynamic Process Excellence / Transformation AVP responsible for owning and driving high-quality reporting, operational transparency, and transformation initiatives across F&A processes with focus on OTC, RTR and ITP. This role ensures end‑to‑end reporting governance, leads critical improvement and automation programs, and partners with global transformation stakeholders to enable data-driven decision-making and process excellence.

The individual will work closely with Account Leader and Tower Leaders, lead transformation teams, operations managers, and technology counterparts to build standardized reporting frameworks and enhance the efficiency, accuracy, and scalability of F&A operations. If you are passionate about improving processes, deploying digital tools (including Agentic Operations), and leading impactful transformation initiatives, we’d love to meet you.

Key Responsibilities

·      Lead end‑to‑end process excellence and transformation initiatives across F&A.

·      Drive Process standardization across Geos and conduct best practice sharing sessions

·      Execute process re‑engineering initiatives using Lean, Six Sigma, BPM, and AI & automation‑led approaches.

·      Drive enterprise or function‑level transformation programs through execution, tracking, and benefit realization.

·      Define, monitor, and govern SLAs, KPIs, and LPIs across F&A operations

·      Reporting on the Business Metrics and provide analytics for improvement of Business Metrics

·      Own monthly, quarterly, and annual performance reporting, including trend analysis and root‑cause identification.

·      Drive corrective and preventive actions to address SLA breaches and performance gaps.

·      Perform volume baselining and effort estimation to arrive at correct FTE sizing.

·      Partner with global and cross-functional stakeholders to translate reporting needs into actionable outputs.

·      Partner with operations leaders to improve service quality, turnaround time, accuracy, and compliance.

·      Build and maintain performance dashboards for stakeholder and leadership reviews.

·      Design and execute multi‑year transformation roadmaps, including Lean, Six Sigma, automation, and digital enablement across towers

·      Drive data governance, quality improvement, template standardization, and system enhancements.

·      Prepare governance materials, executive summaries, and performance reports for leadership forums (MBRs/QBRs)

·      Lead Transformation and Technology teams to scale automations, AI, digital solutions and process standardization.

·      Lead transformation projects aimed at process optimization, automation, and analytics modernization.

What You Will Improve

·      Service Performance by Improving SLA adherence, KPI stability, and overall service quality.

·      Reporting Quality & Accuracy by reducing errors, strengthen data integrity, and ensure consistent reporting across functions.

·      Simplify workflows, shorten reporting cycles, and eliminate manual tasks through automation.

·      Enhance dashboards and analytics to support leadership insights and business decisions.

·      Implement standardized KPIs, templates, controls, and best practices across F&A operations

·      Delivery maturity, embedding continuous improvement and best practices at scale.

·      Cost & Productivity by Delivering tangible productivity improvements and cost efficiency.

Qualifications

·      Bachelor’s/Master’s in Finance, Business, Engineering, or related field.

·      18+ years of experience in Finance operations, Shared Services and BPM delivery.

·      Proven experience in delivery excellence, SLA/KPI management and transformation initiatives

·      Strong domain expertise across Finance & Accounting, Payroll and Procurement in GBS/Shared Services/Managed Services environment.

·      Experience leading automation, reporting modernization, or process optimization initiatives.

·      Lean Six Sigma Green Belt/Black Belt preferred.

·      Exposure to ERP and enterprise platforms (SAP, Oracle, Payroll and Procurement tools)

·      Strong skills in data analytics and dashboarding (Minitab, Power BI/Tableau).

·      Excellent problem-solving, communication, and stakeholder management abilities.

·      Experience in Quality Monitoring, Driving Continuous Improvement and Training and Capabilities:

o  Critical to Quality identification

o  Error Classification (Critical and Non-Critical)

o  Determining sample size and the frequency of checking

o  Root Cause analysis (5-Why Analysis) along with Corrective and Preventive actions

o  Repeat Error tracking and analytics around the same

o  Value Stream Mappings (VSMs)

o  Lean and Waste reduction opportunities

o  Automation opportunities

o  Feedback Mechanism

o  Domain Certification

o  Refresher training

Join Us To?

·      Drive enterprise-level impact through reporting excellence and transformation leadership.

·      Build standardized, scalable reporting processes that support global decision-making.

·      High-impact role with visibility across Finance, Procurement, and Operations.

·      Work with modern digital tools and automation platforms.

·      Fast-paced, collaborative, and growth-oriented environment.