Job Title: Enabling Areas - IT - Assistant Manager - End user operations
Enabling Areas - IT - Assistant Manager - End user operations
• Job requisition ID : 113294
• Location: Gurugram
• Entity: Deloitte Shared Services India LLP
The team
The Enabling Area – Information Technology team is responsible for building & maintaining different applications for Deloitte South Asia that focuses on providing employee experience.
Your work profile
Managing IT support including VIP users at site level and reporting to central IT operations.
Handling site level escalations in IT operations including VIP users.
Meeting IT & Security compliance requirements as per the firm standard at site level.
Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)
Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.
Preparing MIS at site level for various activities, projects and vendor performance.
Site level coordination with IT operations related vendors.
Key Skills Required
5-7 yrs of relevant experience
Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.
Windows OS and Desktop troubleshooting
Basic network and server troubleshooting skills with Cisco and Azure platforms
Microsoft imaging framework for workstation imaging,
End to end Asset lifecycle management including secure data wiping and disposal.
Team Management
Escalation Management
Project Management Skills
Vendor Co-ordination
Knowledge of MS Imaging Infrastructure
IT Troubleshooting Skills
VIP User Management Skills
ITIL Awareness
