Job Title:  Assistant Manager | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Service/ O

Deloitte is hiring for a project associated with a visionary American electric vehicle manufacturer, renowned for pioneering breakthroughs in luxury electric mobility.

This market leader is redefining sustainable transportation through industry-leading electric range, state-of-the-art technology, and exquisitely crafted vehicles designed to elevate the driving experience.

Key Responsibilities 

• Serve as the first line of defense to investigate and resolve problems for IT systems across infrastructure, engineering, Cloud operations, and technical refresh domains. 
• Provide initial assessments, coordinate with infrastructure SMEs for issue/problem resolution, and work directly with the Manager on infrastructure service lane issues. 
• Collaborate and maintain continuous communication with other service leads (Network, Service Desk, Deskside Support, Cyber, Public cloud) and the Manager in the IT Operations Center to resolve problems. 
• Initiate and lead the crisis action team for critical issues within the service lane. 
• Act as the primary technical interface concerning the Center of Excellence (COE), track all planned/emergency maintenance actions related to infrastructure, and coordinate with the Operations Support Team to develop knowledge articles. 
• Manage all operations-related processes for sustaining operational baselines. 
• Support and maintain Service Level Agreements (SLAs) of 99.9% availability. 
• Brief technical status updates to internal and external customers, as well as program and agency leadership. 
• Provide technical execution oversight during operational incidents. 
• Facilitate collaboration across all operations teams. 
• Collaborate with stakeholders on enterprise projects and activities. 
• Lead the collection and dissemination of operational metrics. 
• Interact with personnel and senior executives on technical considerations and decisions. 

Educational Qualifications 

• Bachelor’s degree required (in Computer Science, Information Technology, Engineering, or a related field preferred). 
• Minimum of 8 years of IT infrastructure experience (e.g., systems engineer/admin, network engineer/admin, Cloud Engineering).