Job Title: Associate Director | General Consulting | Hyderabad | Technology Strategy & Transformation
Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
The team
Deloitte’s Emerging Enterprise Resource Planning solutions drive functional excellence in human resources, finance, and other key operational units, positioning the wider organization for sustainable growth and success.
Your work profile
The Associate Director, OMS, is a senior leadership role responsible for directing the strategic development, implementation, and operational excellence of the company's order management systems and related supply chain processes. This position requires strong leadership and deep functional expertise to drive process improvements, cross-functional collaboration, and effective team management.
Key responsibilities
Strategic planning and system management
- Develop and execute strategic roadmaps for the OMS to ensure it aligns with overall business objectives.
- Lead the assessment, design, and implementation of best practices for the order management lifecycle, from creation to fulfillment.
- Partner with senior leadership to define system initiatives, secure funding, and evaluate investments in the OMS and related technologies.
- Drive continuous improvement initiatives and system enhancements by staying current with industry innovations and best practices.
Operational oversight and performance management
- Oversee daily operations related to order processing, fulfillment, and financial settlement, ensuring operational efficiency and effectiveness.
- Monitor and report on key performance indicators (KPIs) related to order accuracy, fulfillment rates, and customer lead times.
- Analyze performance data to identify trends, opportunities, and areas for process optimization and automation.
- Troubleshoot and resolve complex or escalated order-related issues, such as price discrepancies, invoicing errors, and inventory problems.
Cross-functional collaboration and leadership
- Act as the primary point of contact and liaison for senior business stakeholders regarding the OMS and related processes.
- Collaborate with various departments, including supply chain, operations, sales, and finance, to optimize the end-to-end order-to-cash process.
- Build and maintain relationships with external vendors and partners involved in the order management ecosystem.
Team leadership and development
- Lead, mentor, and develop a high-performing team of order management specialists and leaders.
- Establish and maintain clear performance expectations, provide feedback, and foster a collaborative team environment.
- Oversee the development and implementation of training programs to improve team proficiency with the OMS and process workflows.
- Manage budgets and allocate resources for the order management team effectively.
Desired qualifications
- Education: Bachelor's degree in business administration, supply chain management, or a related field. An MBA is often preferred.
- Experience: 7–10+ years of relevant experience in a leadership role, with a strong background in customer fulfillment, supply chain, and order management.
- Technical skills: Deep knowledge of the entire supply chain function, including procurement, planning, and logistics. Proficiency with ERP systems (like SAP) is often required.
- Leadership skills: Proven ability to lead and inspire a team, manage complex issues, and influence stakeholders across an organization.
- Analytical skills: Strong analytical and problem-solving abilities to identify trends, evaluate performance metrics, and drive process improvements.
Communication skills: Excellent verbal, written, and interpersonal communication skills for effective internal and external interaction
Location and way of working
- Base location: Delhi & Hyderabad
Your role as a employee
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Manager across our organization must strive to be:
- Inspiring - Leading with integrity to build inclusion and motivation
- Committed to creating purpose - Creating a sense of vision and purpose
- Agile - Achieving high-quality results through collaboration and Team unity
- Skilled at building diverse capability - Developing diverse capabilities for the future
- Persuasive / Influencing - Persuading and influencing stakeholders
- Collaborating - Partnering to build new solutions
- Delivering value - Showing commercial acumen
- Committed to expanding business - Leveraging new business opportunities
- Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
- Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
- Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
the success of engagement(s)
- Managing change - Responding to changing environment with resilience
- Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
- Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
- Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
- Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
How you’ll grow
Connect for impact
Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
Empower to lead
You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
Inclusion for all
At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
Drive your career
At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
Everyone’s welcome… entrust your happiness to us
Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.
Interview tips
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