Job Title:  ET&P- ServiceNow - Consultant - ITSM/SPM/HRSD - Hyderabad

Consulting

Technology and Transformation - ET&P: ServiceNow

ServiceNow Developer (ITSM/SPM/HRSD)

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

Work you’ll do

ServiceNow Developer with 3–5 years of experience in ITSM, HRSD, SPM implementations, enhancements, and BAU support. Hands-on expertise in configuring workflows, catalog items, HR case management, integrations, and automation using Flow Designer and REST APIs. Experienced in gathering requirements, developing solutions, supporting production issues, and delivering continuous improvements in enterprise environments.

Key Responsibilities:

• Gathered and analyzed business requirements across ITSM, HRSD, SPM.
• Configured and enhanced Incident, Change, HR Case, Demand, Risk, and Work Order workflows.
• Developed custom catalog items, record producers, and approval workflows.
• Built automation using Flow Designer to streamline HR lifecycle events, project approvals, risk assessments, and field service tasks.
• Configured SPM modules including demand intake, project workflows, and resource allocations.
• Good to have skills on GRC risk & control assessments, issue remediation flows, and compliance reporting.
• Good to have skills on FSM dispatch logic, work order assignments, and mobile configurations.
• Developed and supported REST integrations with third-party systems (HR tools, monitoring systems, ERP, etc.).
• Provided L2/L3 production support, resolving defects, ACL issues, integration failures, SLA breaches, and performance concerns.
• Assisted in instance upgrades, update set migrations, and regression testing.
• Created documentation, technical design documents, and runbooks.

Key Skills required:

• Education-Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of hands-on experience with the ServiceNow platform.
• Strong knowledge of at least one of the following modules:
  • HRSD: Case & Knowledge Management, Employee Centre, Lifecycle Events, Onboarding
  • ITAM: HAM, SAM
  • SPM: Service Portfolio Management
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.

Preferred Skills:

• ITSM, SPM, HRSD

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                                                                                                                                 

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

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