Job Title:  ET&P- ServiceNow - Manager- SPM - Hyderabad

Consulting

Technology and Transformation - ET&P: ServiceNow

ServiceNow Developer (SPM)

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.

Work you’ll do

We are seeking a highly skilled ServiceNow SPM (Strategic Portfolio Management) Lead with at least 8 years of hands‑on experience in implementing, configuring, and optimizing ServiceNow SPM modules. The ideal candidate will have deep expertise across Demand Management, Project Portfolio Management (PPM), Resource Management, and Now Assist for SPM, with a strong ability to translate business needs into scalable ServiceNow solutions.

Key Responsibilities:

• Lead end-to-end implementation and enhancement of ServiceNow SPM capabilities, including Demand, Project, Portfolio, Agile, Resource, and Financial Planning modules.
• Configure and optimize SPM workflows to support business processes for intake, prioritization, planning, execution, and reporting.
• Implement and leverage Now Assist for SPM to drive AI-powered recommendations, automation, and productivity improvements.
• Collaborate with business stakeholders to gather requirements, define user stories, and create functional and technical specifications.
• Design dashboards, reports, and performance analytics for portfolio insights and executive visibility.
• Ensure alignment of SPM configurations with organizational governance, standards, and best practices.
• Provide technical leadership, mentorship, and guidance to junior team members.
• Support integration of SPM with other ServiceNow modules (ITSM, ITBM, CSM, HRSD) and external systems.
• Conduct system testing, UAT support, production deployment, and post-deployment stabilization.
• Maintain documentation, solution architecture, and operational support materials.

Key Skills required:

• Education - UG and Above Information Technology, or a related field.
• 8-12 years of hands-on experience working with ServiceNow SPM / ITBM modules.
• Strong expertise in: SPM
• Demand Management
• Project & Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Agile & SAFe frameworks (preferred)
• Practical experience configuring and deploying Now Assist for SPM or similar AI capabilities within ServiceNow.
• Deep understanding of SPM data structures, workflows, and automation.
• Ability to design complex SPM solutions, including integrations and customizations.
• Proficiency with ServiceNow reporting, dashboards, and PA (Performance Analytics).
• Strong analytical, communication, and stakeholder management skills.

Preferred Skills:

• SPM - Skills

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                                                                                                                                 

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

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